Spanish/English Bilingual Customer Service Representative, El Paso, TX. in El Paso, Texas at General Dynamics Information Technology

USA TX El Paso - 10767 Gateway West Boulevard (TXS010)
Full time
RQ221978
Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
Other

Job Family:
SCA

Job Qualifications:

Skills:
Call Center, Customer Satisfaction, Customer Service, Data Entry, Inbound Calls
Certifications:
None
Experience:
1 + years of related experience
US Citizenship Required:
No

Job Description:

Are you an excellent problem solver? Are you passionate about people? Do you exhibit grace under pressure?

If so, a Customer Service Representative position with General Dynamics may be perfect for you and we invite you to apply to join our rapidly growing team of contact center professionals in El Paso, TX.

As a Customer Service Representative with General Dynamics Information Technology, you will utilize your root cause analysis and problem solving skills to manage inbound calls in our state-of-the-art contact center while supporting a large federal government contract. If you enjoy helping others, you will find this role to be both challenging and rewarding.

A day in the life of a Customer Service Representative:

• Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
• Assisting customers by researching issues, exploring answers, and providing information and alternative solutions
• Placing outbound customer service or customer satisfaction calls, as required by client
• Completing call guides; gather and verify required information
• Attending telephone skills and program information training sessions; adhere to established levels of service
• Adhering to established customer service and documentation standards within required time frames
• Adhering to contact center scheduling, ensures telephone coverage during contact center hours of operation
• Performing clerical or administrative duties as assigned

As a well-qualified candidate for this role, YOU MUST have:

• A high school diploma or G.E.D.
• 1 or more years of customer service or other telephone experience
• Experience working with fax machines, computer software, and telephone technology
• An ability and willingness to work and train onsite as required
• Abiility and willingness to work any full-time shift during our hours of operation (M-F, 6 am - 8am CST)
• Access to high speed wired internet connection
• Access to a quiet work environment free from distractions
• An ability to pass a criminal background check, drug screening, and credit check
• An ability and willingness to working first 90 days without absences
• Ability to read, write, and speak Spanish and English fluently
• Texas residency within a reasonable driving distance (approximately 60 miles) of the facility to which you applied

Even BETTER if YOU have:

• 1 or more years of call center experience (HIGHLY preferred)
• Demonstrated experience working with desktop/laptop setup and basic software installation
• Intermediate proficiency with web-based browsers such as Google Chrome or MS Edge
• Demonstrated ability utilizing multiple monitors with an ability to multitask and talk while typing
• An ability to work independently with limited supervision

Work Environment:

• Hybrid
• Hours of operation are : 6:00 am - 8:00 pm CST, M-F (Schedule subject to change at any time)

WHAT GDIT CAN OFFER YOU:

• Competitive pay plus benefits
• A hybrid work environment with opportunities to work from the comfort of your own home
• An opportunity to support a large government contract that aids citizens and businesses alike

The likely hourly rate for this position is between $15.06 - $20.38. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Hybrid

Work Location:
USA TX El Paso

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About Us

Join our 30,000 everyday heroes. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. For more information about GDIT's Privacy Policy, click here: