Customer Service Representative (Pipeline Position) in El Paso, Texas at Plastic Molding Technology LLC

Company Description:

Plastic Molding Technology (PMT) manufactures high precision plastic parts for automotive, telecommunications, medical device, renewable energy, and industrial customers. The primary manufacturing processes are injection molding and thermoforming. PMT has ~100 injection molding presses at its two primary manufacturing locations in El Paso, TX and Centennial, CO (a suburb of Denver).

PMT is continually seeking talented and customer-focused professionals to join our growing team. While we may not have an immediate opening, we are actively building a pipeline of qualified candidates for future Customer Service Representative opportunities.

If you enjoy helping customers, solving problems, and building strong professional relationships, we encourage you to apply and join our talent network for future consideration.

The Customer Service Representative is responsible for interfacing with customers in person, by phone, and via email. This individual provides prompt, effective customer service for all external customers by utilizing in-depth knowledge of company products and programs, while maintaining strong communication and collaboration with team members throughout the organization.

The ideal candidate is organized, detail-oriented, customer-focused, and thrives in a fast-paced manufacturing environment.

• Serve as the primary point of contact for customer inquiries and requests.
• Provide professional and timely support via phone, email, and in-person interactions.
• Process customer orders, changes, and requests accurately and efficiently.
• Coordinate with internal departments to ensure customer expectations are met.
• Maintain accurate customer records and documentation.
• Communicate order status, shipping information, and product updates to customers.
• Resolve customer concerns and escalate issues when appropriate.
• Build and maintain strong customer relationships through proactive communication and service.
• Support continuous improvement initiatives that enhance the customer experience.
• Perform other duties as assigned.

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous customer service, customer support, account management, or related experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Proficiency with Microsoft Office applications and business systems.
• Strong problem-solving and critical-thinking skills.
• Ability to work effectively both independently and as part of a team.

• Experience working in a manufacturing, production, logistics, or industrial environment.
• Experience with ERP systems, order management, or customer relationship management (CRM) platforms.

Successful candidates are individuals who:

• Are passionate about providing exceptional customer service.
• Demonstrate professionalism and accountability.
• Communicate effectively with customers and coworkers.
• Take initiative and ownership of their responsibilities.
• Thrive in a collaborative, fast-paced environment.
• Consistently seek solutions and opportunities to improve the customer experience.

By applying to this pipeline posting, your information will be considered for future Customer Service Representative openings that match your qualifications and experience. As positions become available, our recruiting team may contact qualified candidates to discuss next steps. We appreciate your interest in PMT and look forward to connecting with you.

Plastic Molding Technology does not accept unsolicited resumes from staffing agencies or third-party recruiters. Any resumes submitted to our employees or hiring managers without a formal, signed agreement in place with Human Resources will be considered property of Plastic Molding Technology. We will not be liable for any fees related to unsolicited submissions and will not recognize any claims to candidate ownership. A valid contract must be executed before any candidate submissions are accepted.