Senior Project Manager, R&D & Marketing Operations in Far Rockaway, New York at Rockville

• Own day-to-day administration and improvement of ClickUp for R&D, Marketing, and related cross-functional project work.
• Configure and maintain workflows, statuses, task templates, custom fields, automations, dependencies, recurring tasks, dashboards, and reporting views.
• Use AI tools and AI agents to streamline project updates, summarize meetings, organize follow-ups, identify blockers, improve reporting, and reduce manual administrative work.
• Build executive-ready dashboards that show project health, overdue items, blocked work, priority deliverables, risks, missed deadlines, resource concerns, and items requiring leadership attention.
• Manage project intake, task setup, ownership, milestones, dependencies, approvals, follow-ups, status updates, and documentation standards.
• Support R&D projects by tracking product development milestones, testing activity, documentation, handoffs, approvals, blockers, priority changes, and completion status.
• Support Marketing projects by tracking campaigns, content requests, creative reviews, ecommerce priorities, product launches, approvals, dependencies, and deadlines.
• Run and support project meetings, including agendas, notes, action items, accountability checks, follow-up, and escalation of blockers.
• Work cross-functionally with R&D, Marketing, Ecommerce, Product, Customer Experience, Operations, Data, Photography, and leadership.
• Keep project information clean, current, and usable, including scope, owners, due dates, priorities, supporting links, dependencies, risks, blockers, and status updates.
• Follow up directly and professionally with team members to collect updates, clarify next steps, resolve confusion, and ensure progress is accurately reflected in ClickUp.
• Identify bottlenecks, unclear ownership, missed handoffs, incomplete documentation, stalled projects, and process gaps that slow work down.
• Create reusable workflow templates, automation templates, meeting formats, SOPs, reporting formats, and project structures that can scale across departments.
• Help establish practical project management discipline without creating unnecessary bureaucracy.
• Use project data to help leadership understand workload, capacity, project health, risks, blockers, and priority conflicts.

In the first 90 days, this person will be expected to understand Rockville’s current R&D, Marketing, and ecommerce project flow, assess the existing ClickUp structure, identify gaps in workflow design and reporting, improve dashboard visibility, tighten project ownership, and begin establishing a practical cadence for project updates, meetings, and follow-up.

The right person should earn trust by making everyone’s work easier, not harder. This role requires someone who is detailed, assertive, self-directed, and comfortable bringing structure to a fast-moving environment while giving leadership clear, current, and accurate visibility into project status, blockers, priorities, and next steps.

We are looking for a senior project manager who has:

• At least 7 years professional project management experience
• At least 3 years of those years project management experience supporting R&D, Marketing, Product Development within Ecommerce
• At least 3 years of experience in an ecommerce environment
• Expert-level ClickUp experience, including workflows, dashboards, automations, templates, custom fields, dependencies, notifications, reporting, and workspace organization
• Strong AI proficiency, including practical use of AI tools, AI agents, automation, and AI-assisted workflows to improve productivity, follow-up, reporting, documentation, and project visibility
• Experience implementing project management systems, workflows, dashboards, reporting structures, or operating cadence from scratch or during a major rebuild
• Experience helping a small, fast-moving, growing company adopt project management discipline, status reporting, meeting cadence, and accountability habits
• People management experience, including leading, coaching, supervising, or holding others accountable for work quality, follow-through, priorities, or performance
• Strong ability to translate senior leadership priorities into simple project plans, workflows, dashboards, and follow-up systems
• Excellent communication skills with the ability to work effectively across different personalities, departments, priorities, and communication styles
• Professional assertiveness, with the ability to follow up firmly, clearly, and respectfully when updates, decisions, or deliverables are needed
• Strong meeting management skills, including agenda creation, action item tracking, follow-up, escalation, and accountability
• Strong written communication and reporting discipline
• High attention to detail and ability to keep project information clean, current, and accurate
• Ability to work hands-on by gathering updates, chasing down missing information, cleaning up project data, documenting next steps, and supporting teams directly
• Comfort operating in a founder-led, fast-moving environment where priorities can shift quickly
• Ability to work onsite 5 days per week in Inwood, NY
• Ability to reliably commute to the work location in under one hour

This role may be a strong fit for candidates with experience as a Project Manager, Marketing Project Manager, R&D Project Manager, Product Development Project Manager, Marketing Operations Project Manager, Creative Operations Project Manager, Ecommerce Project Manager, Product Operations Project Manager, PMO Project Manager, Program Coordinator, ClickUp Administrator, Project Operations Manager, Business Operations Project Manager, or Project Management Lead.

We are not looking for someone who only updates task statuses after the fact. We are not looking for someone who only knows project management theory but cannot build practical workflows, dashboards, automations, reporting structures, and AI-enabled processes inside ClickUp.

We are looking for someone who sees project management as a service to the business. The right person will help teams stay focused, reduce confusion, improve visibility, organize priorities, follow up with urgency, and make it easier for leadership to see where projects stand.