Referral Coordinator in Wilmington, North Carolina at Eastern Nephrology Associates

Summary

The position must demonstrate the knowledge and skills necessary to coordinate operations of the referral processes, including, but not limited to pre-certifications, and scheduling appointments.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum Qualifications

• Work requires two years of related medical clerical experience sufficient to acquire skills in medical terminology, office organization and communications or a completed medical secretarial program may be substituted for equivalent experience.
• High school diploma or GED required
• One year as a Patient Services Representative in a nephrology facility.
• Two (2) years of experience in a medical office or clerical setting, including working knowledge of medical terminology, scheduling, and patient communications
• Completion of a medical secretarial program may be accepted in place of experience
• At least one (1) year of experience as a Patient Services Representative in a nephrology setting required

Knowledge, Skills, and Abilities

• Maintains confidentiality of patients and their medical information.
• Detail oriented and excellent records maintenance skills.
• Proactive individuals with the ability to be a self-starter with strong independent decision-making skills and attention to detail.
• Ability to make evaluative judgments and function well while involved in multiple tasks.
• Ability to concentrate on details and deal with constant interruption.
• Skill in organizing resources and establishing priorities.
• Attends and completes in-service training as required.
• Knowledge of HIPAA and other compliance requirements
• Demonstrated knowledge of Microsoft (MS) Word, Outlook, Teams, and EHR system.
• Ability to communicate well with physicians, staff, and the public.
• Valid drivers’ license and reliable transportation to allow individuals to provide support to offsite locations as necessary.

Competencies

• Ethical
• Communication
• Discretion & Diplomacy
• Time-Management
• Adaptability/Flexibility

Supervisory Responsibilities: None

Essential Functions

• This position is designated as an on-site, patient-facing role. In-office presence is an essential function due to the need for real-time collaboration with providers, direct interaction with patients and caregivers, and secure handling of health data in compliance with HIPAA.
• Scheduling all incoming new patient referrals as well as ultrasound procedures 35%
• Scheduling all outgoing referrals initiated from in-house providers 30%
• Responsible for follow-ups on referrals scheduled to ensure appointments are kept and recording appropriately in the EMR 15%
• Close referrals in the work queues 10%
• Serves as backup Patient Service Representative 10%

Physical Demands

• The employee must frequently lift and/or move up to 10 pounds. The employee is expected to use the appropriate tools provided such as hand carts to carry heavier loads.
• Keying of data requires repetitive motion.
• While performing the duties of this job, the employee is regularly required to stand and talk or hear.
• The employee is occasionally required to sit and stoop, kneel, or crouch and requires full range of body motion, manual and dexterity and eye-hand coordination.

Work Environment

• Work Schedule is Monday- Friday, typically 8am-5pm with a one-hour lunch.
• Work is normally performed in a typical interior/office work environment. The noise level is usually moderate.
• Low risk of exposure to blood borne pathogens and OPIM.
• Must be able to work overtime hours as needed to accomplish the mission of the organization.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required for the position. All employees may have other duties assigned at any time.