PATIENT ACCESS SERVICE CENTER REP II (Hybrid/In-Person/Telework) in Prince Frederick, Maryland at CalvertHealth

Performs all duties of Patient Access Service Center Representative I. Acts as an experienced call center representative that is a resource for solving problems during scheduling, and support staff with proper execution of the daily work flow.

High School Diploma required, 2 years of college preferred

3 - 5 years of experience in a customer service position, preferably a call center environment.

Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.

• Basic computer skills to include Windows, Microsoft Office, Operating System.
• Good knowledge of insurance plans, coverage types, medical terminology, and CRCS (Certified Revenue Cycle Specialist) through AAHAM (American Association of Healthcare Administration Management).
• Excellent customer service skills and phone rapport with patients and offices.
• Demonstrates flexibility and cooperative attitude.
• Communicates effectively with all levels of staff and departments.