Experienced Automotive Service Advisor - Lexington Park Toyota in Lexington Park, Maryland at Carter Myers Automotive
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Job Description
Service Advisor
As a Service Advisor on our team, you will play a critical role in creating a seamless and exceptional customer experience. You’ll welcome guests, understand their concerns, create accurate repair orders, communicate clearly with technicians, and keep customers updated throughout the entire service process. Your ability to recommend maintenance and repairs, build trust, and maintain relationships will be essential to your success.
About CMA
Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. We offer career growth, stability, competitive pay and benefits, and a healthy work-life balance. As owners, our team is united by a shared purpose and commitment—because Owners Just Care More.
Requirements:What You’ll Do
- Welcome customers and provide an exceptional, friendly service experience
- Listen carefully to customer concerns and translate them into clear repair orders
- Explain recommended services in a simple, customer-friendly way
- Coordinate with technicians to ensure accurate and timely repairs
- Maintain consistent communication with customers throughout the process
- Recommend maintenance, repairs, and value-added services
- Build strong, long-term customer relationships
- Provide post-service follow-up to ensure satisfaction
What We’re Looking For
- 2+ years' Service Advisor experience preferred
- Strong automotive and repair process knowledge
- Excellent customer service and communication skills
- Organized; manages multiple repair orders efficiently
- Confident, ethical service recommendations
- Comfortable discussing repairs, timelines, and pricing
- Basic computer and dealership system skills
- Valid driver’s license
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan (ESOP)
- Health, dental, and vision insurance.
- Tuition reimbursement
- Opportunities for career growth within CMA’s dealership network
- Employee discounts on vehicles and services
- Closed on Sundays
Pre-Employment Screening Notice
Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening.
Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application!