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Business Analyst in Hyderabad at Zessta Software Services Private Limited

NewEmployment Type: Full-TimeExperience Level: 5-7 Years
Zessta Software Services Private Limited
Hyderabad, India
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Job Description

Responsibilities:
  • Manage customer relationships from expectations to results. Build strong customer relationships that lead to high retention and add-on business.
  • Define and document customer business functions and processes.
  • Act as a liaison between clients and technical team to identify, define and document business needs and objectives, current operational procedures, and problems.
  • Analyse the feasibility and develop requirements for new systems and enhancements to existing systems, ensure the system design fits the needs of the users.
Skills and Experience:
  • Must have 3 - 10 years of experience.
  • Operate as a single point of customer contact to provide status, resolve key questions/ issues, and to ensure that projects are on track. Manage customer expectations.
  • Ability to drive the creation and modification of key documents across Zessta and the customer organization. Documents include contracts, project plans, invoices, etc.
  • Leverage knowledge of customer products and business to increase communication effectiveness and to propose future projects.
  • Moderately technical with the ability to communicate effectively with engineers and to understand customer and product issues and drive the team towards resolution.
  • Strong relationship builder with excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
  • Proven problem-solving capabilities with the ability to think outside of the box strongly desired.
  • Working knowledge of Agile Scrum methodology.
  • Candidates with prior work experience as Developers/Test Engineers are preferred.
Education and Experience:
  • Candidates with Bachelor's degree in computer science and Masters in Business are preferred.
  • Experience 3-10 years

Job Location

Hyderabad, India

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