IT Operations & Infrastructure Administrator in Brunswick, Maine at STARC Systems Inc

The IT Operations & Infrastructure Administrator is responsible for delivering exceptional technical support while helping manage and maintain the organization’s technology infrastructure. This role serves as a key member of the IT team, providing hands-on support to end users while administering Microsoft 365, networking, endpoint management, collaboration technologies, and cybersecurity solutions.

The successful candidate will be a versatile IT professional who enjoys solving user issues, improving technology processes, and ensuring the reliability, security, and performance of the company’s IT environment. This position works closely with employees across all departments and plays an important role in supporting business operations, manufacturing activities, and strategic technology initiatives.

Essential Duties and Responsibilities:

• Provide technical support for employees across office, manufacturing, and remote user environments. Administer and support the full Microsoft 365 enterprise ecosystem, including its core productivity, identity, device management, security, compliance, collaboration, AI, and remote support capabilities.
• Configure, deploy, and maintain laptops, desktops, mobile devices, printers, and peripheral equipment.
• Support and maintain Meraki network infrastructure including switches, wireless access points, security appliances, and VPN connectivity.
• Assist with administration and monitoring of Fortinet firewall and network security solutions.
• Support conference room and collaboration technologies including Microsoft Teams Rooms, Meeting Owl devices, displays, cameras, and audio systems.
• Manage user onboarding, offboarding, account provisioning, licensing, and access management.
• Monitor system health, respond to alerts, and assist with infrastructure maintenance and upgrades.
• Support endpoint security, vulnerability remediation, multifactor authentication, and other cybersecurity initiatives.
• Maintain accurate documentation of systems, processes, and technical procedures.
• Participate in technology projects, system implementations, and continuous improvement initiatives.
• Work with vendors and service providers to troubleshoot issues and coordinate support activities.
• Support and model STARC Systems’ values and mission.
• Perform other related duties as assigned to support business needs.
• This position requires working onsite five days a week.

Qualifications:

• 5+ years of experience in IT support, systems administration, or infrastructure support.
• Strong experience with Microsoft 365 administration and support.
• Experience supporting enterprise networking technologies, preferably Meraki.
• Experience with firewall administration, preferably Fortinet.
• Familiarity with endpoint management solutions such as Intune, NinjaOne, or similar platforms.
• Experience supporting conference room and collaboration technologies.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless networking.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.

Preferred Qualifications:

• Associate or bachelor’s degree in IT, experience in a manufacturing environment, or 5-10 years in an enterprise level support role.
• Microsoft, Cisco Meraki, Fortinet, CompTIA, or related certifications.
• Exposure to cybersecurity tools and best practices.
• Experience with IT service management platforms and ticketing systems.

Values and Traits:

• Independent thinker who embraces new ideas and pushes boundaries.
• Strong alignment with STARC’s core values: Team Aligned, Safety Focused, Committed, Innovative & Growth Oriented.
• Strong critical thinking and problem-solving skills to evaluate challenges and implement practical solutions.
• Goal-oriented, focused on creating great products and driving company growth.
• Superior communication skills—visual, written, and oral—capable of inspiring teams and articulating clear strategies.
• Perspective-driven, balancing business, customer, and employee goals while fostering a positive, inspiring work environment.

Summary Pay Range: $80,000 - $90,000

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at STARC Systems.

Benefits and Work Schedule:

STARC Systems offers a competitive benefits package designed to support employees and their families. The benefits listed below are intended to provide a general summary and are not intended to be a complete list of all benefits, programs, eligibility requirements, plan terms, conditions, or limitations.

• Medical insurance plan options
• Health Savings Account and Flexible Spending Account options
• Employer HSA contribution for eligible employees enrolled in an HSA-compatible plan
• Dental insurance
• Vision insurance
• Basic life and AD&D insurance
• Voluntary life and AD&D insurance options
• Short-term and long-term disability insurance
• Voluntary accident, critical illness, and hospital indemnity insurance options
• Employee Assistance Program resources
• Virtual care resources
• Paid time off and company holidays
• 401(k) retirement plan

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to high. The employee must occasionally lift and/or move up to 40 pounds.