Triage Nurse III (32154) in Austin, Texas at GI Alliance

Triage Nurse III (32154)
Job DetailsJob Location: Hybrid • Urology Austin Round Rock - Round Rock, TX 78681; Urology Austin Radam Lane - Austin, TX 78745
Position Type: Full Time
Job Shift: Day
Description

Description

Position Summary
The Triage Lead is a hybrid position that supports daily clinical triage functions while serving as the point of contact and coordinator for the broader Triage MA team. This role is responsible for performing standard triage medical assistant duties and supporting the Triage Manager with staff guidance, education, workflow improvements, and performance monitoring. The lead ensures consistency in patient communication, documentation, and protocol adherence across all triage functions.
Job Relationships

- Reports to the Triage Manager

- Works closely with Clinical Informatics’ Team, Providers, and Site Clinical Staff

- Collaborates with Scheduling, Billing, and other support departments as needed

Qualifications

High school diploma or equivalent

Certification required as a Medical Assistant (AAMA, AMT, NCCT, or NHA), licensure as a Vocational Nurse (LVN) or Registered Nurse (RN).

Current BLS certification

Minimum of 2 years’ experience in ambulatory clinical care, call center, or specialty practice setting

Strong knowledge of medical terminology, clinical protocols, and urologic conditions

Excellent documentation, communication, and follow-through skills

Experience using EHR systems such as Urochart

Previous triage or care coordination experience

Familiarity with HIPAA-compliant remote work standards (if remote)

Essential Job Duties
Clinical Triage Duties

Answer and triage incoming patient phone calls using approved protocols and systems

Accurately document all communication in the EMR and triage system

Communicate provider-reviewed results and instructions to patients without interpretation

Relay prescription refill requests and orders to pharmacies per provider direction

Schedule patient appointments, tests, and procedures based on clinical instructions

Collect and update patient histories, medications, allergies, and urologic symptoms over the phone

Obtain and organize outside records, lab results, imaging, and referrals

Provide standardized patient education for procedures, catheter care, and expectations

Escalate urgent symptoms or safety concerns following triage protocols

Participate in peer audits and maintain documentation quality standards

Adhere to HIPAA, clinical privacy standards, and scope-of-practice requirements

Team Lead Responsibilities

Serve as the primary point of contact for triage medical assistants across the department

Facilitate regular huddles and relay updates, policy changes, or workflow clarifications

Support new hire onboarding and serve as a peer resource for training and process questions

Identify and address knowledge or performance gaps in collaboration with the Shared Services Manager

Conduct periodic peer check-ins to support engagement, consistency, and team alignment

Track and assist with individual and team performance metrics (triage volume, call resolution time)

Assist in organizing in-service education and triage protocol refreshers

Promote team morale and professional growth through a supportive work environment

Collaboration & Operational Support

Work closely with the Shared Services Manager on:

• Triage metrics and reporting
• Identifying workflow inefficiencies or protocol updates
• Staffing and scheduling coordination

Communicate effectively with clinical sites, providers, and centralized teams

Support alignment across departments

Represent the triage team in internal initiatives or cross-departmental projects as assigned

Triage metrics and reporting

Identifying workflow inefficiencies or protocol updates

Staffing and scheduling coordination

Performance Requirements
Knowledge

Understanding of triage scope of practice, medical terminology, and outpatient protocols

Familiarity with EMR systems, patient call documentation, and escalation criteria

Knowledge of urologic symptom patterns and urgent flags

Understanding of internal workflows across clinic and centralized teams

Skills:

Skilled in triaging calls, documenting interactions, and following delegated instructions

Effective communicator and team collaborator

Strong time management and follow-through skills

Able to mentor and support peers while maintaining high performance

Abilities:

Ability to prioritize in a fast-paced, multi-tasking clinical environment

Ability to resolve peer-level questions and escalate as needed

Ability to coordinate tasks across multiple clinics or specialties

Ability to maintain confidentiality and uphold compliance standards

Physical Demands and Work Environment:

Primarily a clinical office setting with moderate noise and frequent interaction

Hybrid role: may require both remote and in-office presence based on team needs

Occasional lifting up to 20 pounds; frequent sitting, typing, phone use

Vision required for close detail work and EMR navigation