Field Manager, Refrigeration Systems in West Chester, Pennsylvania at Mission Critical Group

Mission Critical Group (MCG) is an end-to-end power solutions and services provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.

The Field Manager, Refrigeration Systems is responsible for supporting refrigeration projects from initial bid development through system design, installation, startup, and ongoing service. This role bridges engineering, field operations, and customer support to ensure systems are designed accurately, installed correctly, and operate efficiently.

Accountabilities

During the proposal stage, the Field Manager plays a key role in technical evaluation and cost development

• Review project specifications, drawings, and customer requirements to support accurate bid preparation
• Assist in developing detailed budgets and cost estimates for bid proposals
• Perform refrigeration load calculations and properly size equipment for pricing and system requirements
• Identify and solicit pricing from vendors and subcontractors by issuing quote requests
• Evaluate vendor quotes for compliance with project specifications and cost efficiency
• Assist in conceptual system design, including refrigeration system layouts and equipment placement
• Support the design of room layouts and preliminary system configurations for proposal submissions

Once a project is awarded, this role ensures technical accuracy and coordination across all phases

• Engineering & Design
• Size and select all refrigeration system components, including valves, piping, and controls, in accordance with project specifications
• Develop comprehensive equipment lists, including all major and auxiliary components required for procurement
• Review and finalize refrigeration system layout drawings to ensure constructability and efficiency
• Review and approve piping layout drawings, ensuring proper flow, capacity, and compliance with standards
• Evaluate engineering drawings for accuracy, completeness, and adherence to project requirements
• Review and approve submittals prior to release to clients or contractors

Cross-Discipline Coordination

• Collaborate with electrical and software engineering teams to align system design with control strategies and operational requirements
• Ensure proper integration between mechanical systems and control systems

Training & Leadership

• Provide technical training and mentorship to engineers and junior team members
• Share best practices related to refrigeration system design, installation, and troubleshooting

Field Support & Installation

• Provide technical guidance during system installation to ensure adherence to design and specifications
• Support field teams with installation challenges and real-time problem solving
• Conduct or assist with equipment startup and commissioning to verify proper system operation
• Ensure systems are functioning safely, efficiently, and as designed

Service & Troubleshooting Support

• Assist service personnel in diagnosing and resolving refrigeration system issues
• Provide advanced troubleshooting support for complex mechanical or control-related problems
• Recommend corrective actions and system improvements when needed

Customer Support

• Serve as a technical resource for customers, addressing questions related to system design, performance, and operation
• Provide ongoing support to ensure customer satisfaction and system reliability
• Communicate technical information clearly to both technical and non-technical stakeholders

Required Knowledge / Experience

• 10+ years experience in industrial/commercial refrigeration systems
• Experience in equipment sizing, piping design, and system layout
• Familiarity with industry standards and codes (e.g., ASHRAE, IIAR)
• Ability to read and interpret engineering drawings and specifications
• Strong problem-solving and communication skills
• Experience working with cross-functional teams (engineering, field, service)

Supervisory Requirements

• Directly manages, coaches, and develops a team of employees.
• Responsible for workload prioritization, performance management, and team development.

Education

• Bachelors in Mechanical or Electrical Engineering OR 10 years equivalent industry experience.

Performance Metrics

• Teamwork & Communication: Receive positive feedback from team leaders or operators on responsiveness and attitude.
• Safety Compliance: Zero safety violations or incidents; full adherence to PPE and safety protocol.

A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we dont accept unsolicited resumes from agencies at this time. If we ever need an extra hand, well be sure to reach out to the community. Thanks for understanding!

MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. MCG is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC).