Financial Advisor Assistant in North Phoenix, Arizona at Copper State Credit Union

This position plays a key role in upholding and establishing value-added relationships with clients while supporting the Financial Advisors at Copper State Wealth Management. The ideal candidate should be tech-savvy, exhibit high standards, possess excellent communication skills, demonstrate an ability to take initiative, and prioritize daily tasks accurately. Candidate should have a strong Financial Services background. Strong organization, meeting coordination, top-notch service support and high-level administrative skills will be required.

Essential Functions:

• Actively support the mission, strategic goals/direction, and the core values of the Credit Union.
• Provide quality internal and external service and support in a manner consistent with our service level expectations and commitment to service as a priority.
• Provide proactive client service support including paperwork processing, opening new accounts in the system account transfers, updates, move money requests, and follow up on/resolving NIGO alerts, as directed.
• Interact with clients via video calls, phone, and in-person. Respond to member inquiries. Serve as first point of contact for advisors and account custodians.
• Process client paperwork and maintain, manage, and store client records with no compliance alerts. Enter and maintain client records and files in the CRM Database.
• Produce required reports and documentation as requested and in accordance to required schedule.
• Retain membership and increase utilization of services by establishing rapport with members and non-members
• Provides administrative support to Financial Advisors to ensure group directives are implemented.
• Organizes appointments and branch rotation schedules for Financial Advisors.
• Provide support for seminars, presentations, and training sessions for members and non-members.
• Maintain strict confidence of all client and credit union related business.
• Adhere to the permissible uses of member information in connection with sales of uninsured investment products.
• Advise the Uninsured Non-Deposit Investment Program Manager of unusual events or circumstances that pertain to the Credit Union, either problems that need to be addressed or opportunities for improvement.
• Assist with the implementation of the Credit Union’s marketing function.
• Responsible for meeting all applicable statutory and industry requirements and standards for licensing and registration.
• Acquire and maintain knowledge of all policies, laws and regulations which apply to own position. Stay current with system information, changes, and updates.
• Understands and is accountable for executing all job functions in a way that is consistent with all requirements of Arizona Revised Statutes (ARS), FINRA/SIPC, BSA, OFAC and the USA Patriot Act/Customer Identification Act (CIP). Note: Failure to comply with requirements may be subject to strong disciplinary action, up to and including termination by the credit union, as well as civil and criminal penalties.
• Perform other duties as assigned.

• Requires education equivalent to a four-year high school education or general education degree (GED). Bachelor’s Degree preferred.
• One year of administrative experience, preferably in a complex sales or marketing environment.
• Ability to work independently with minimal direction.
• Fact-finding and investigative skills required to solve problems, meticulous attention to detail, ability to work well under pressure, and strong organizational and time management skills required.
• Professional, well-developed interpersonal skills, to include persuasion, interpretation and discretion, necessary for contacting and maintaining relationships with members, non-members, and Credit Union staff.
• Working knowledge or the ability to learn and understand credit union products and services.
• Work requires skills in customer service, writing, public speaking, sales and various computer software programs.
• Requires sound and accurate judgment relating to highly diversified, complex issues. A willingness to make decisions in a timely manner, usually within established guidelines while including appropriate people in decision-making processes. Ability to support and explain reasoning for decisions.
• Utilizes computer and general office equipment. Knowledge of PC applications including Word, Excel, Outlook and PowerPoint required. Experience with automated core banking system preferred. Experience utilizing smart phone and tablet applications preferred.
• Must be able to pass a basic credit and background check with the firm's Broker/Dealer. FINRA license - Series 6, 7, 63, or 65 preferred.