Assistant Director of the Shocker Stores in Wichita, Kansas at Wichita State University Union Corporation

Assistant Director of Shocker Stores

Location: Wichita, KS (Wichita State University - Rhatigan Student Center & Braeburn Square)
Department: Shocker Stores
FLSA Status: Exempt
Reports To: Director of Shocker Stores

Position Overview

The Assistant Director of Shocker Stores is a dynamic leadership opportunity for a retail professional who thrives in a fast-paced, customer-focused environment. This role blends hands-on operational management with strategic planning to shape a vibrant, engaging retail experience across multiple campus locations.

As a key member of the leadership team, you will help guide daily operations, develop staff, drive promotions, and support long-term growth initiatives, all while championing exceptional service and the Shocker spirit.

Why Join Us?

We offer more than just a job; we provide a rewarding career with an outstanding benefits package:

• Generous paid time off, including vacation, sick leave, and holidays
• Excellent health benefits (medical, dental, and vision coverage)
• Exceptional retirement contributions to support your long-term financial goals
• Opportunities for professional growth and leadership development
• A collaborative, team-focused environment within a vibrant campus community

Key Responsibilities

Operational Leadership

• Support and oversee daily retail operations across all Shocker Store locations, including the Rhatigan Student Center, Braeburn Square, and external venues (Koch Arena, Eck Stadium, pop-up shops, etc.)
• Ensure high standards of customer service, merchandising, and store presentation
• Monitor inventory accuracy and support profitability goals

Team Leadership & Development

• Supervise retail staff and student employees, fostering a positive, service-oriented culture
• Develop schedules, manage attendance, and assist with payroll processes
• Train and mentor employees to deliver exceptional customer experiences

Strategic & Program Support

• Assist in developing and executing promotions, marketing initiatives, and special events
• Collaborate on strategic planning and continuous improvement efforts
• Help establish and maintain operational policies and procedures

Collaboration & Communication

• Work closely with leadership and staff across all locations
• Contribute to a culture of teamwork, accountability, and innovation

Qualifications

Required Education & Experience

• Bachelor’s degree in Business Administration, Retail Management, or a related field
  (Relevant experience may be considered in lieu of degree)
• 3–5 years of progressive retail management and supervisory experience
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Preferred Skills & Attributes

• Strong leadership and organizational skills
• Excellent customer service mindset
• Ability to manage multiple priorities and meet deadlines
• Experience with financial management, budgeting, and reporting
• Strong analytical, problem-solving, and decision-making skills
• Effective verbal and written communication skills

Work Environment & Physical Requirements

• Combination of office and retail environments with moderate noise levels
• Regular standing, walking, bending, and lifting (up to 50 lbs)
• Ability to work extended hours during peak retail periods

What Makes You a Great Fit

You are an energetic, detail-oriented leader who enjoys improving processes, mentoring teams, and creating engaging customer experiences. You bring both operational expertise and strategic thinking, along with a passion for retail and community.

Apply Today

If you’re ready to make a meaningful impact and help shape the future of campus retail, we encourage you to apply and join our team.