Storage Program Coordinator in Minneapolis, Minnesota at mpls downtown council | DID

Storage Program Coordinator

JOB ANNOUNCEMENT

Are you looking for a collaborative position in a fast-paced environment, where you are making a valuable contribution to people facing housing instability or homelessness in the community?

The Mpls Downtown Improvement District is looking for a Storage Program Coordinator to support the day-to-day operations of our Downtown Community Storage, a Mpls Downtown Improvement District (MDC/DID) program providing short-term personal property storage for community members. The coordinator creates a welcoming, safe, and secure environment, while maintaining the internal tracking database through accurate data entry and reporting to support program growth.

THIS POSITION COULD BE FOR YOU IF...

• You enjoy customer service and thrive in a collaborative, fast-paced environment.
• You want to make a tangible impact working at a community storage facility in downtown Minneapolis.
• You are organized, dependable self-starter who can efficiently prioritize competing tasks.
• You have lived experience with housing instability, homelessness, and/or past work experience serving those impacted by homelessness preferred.

WHAT YOU’LL BE DOING...

• Provide operational support and program coordination under the direction of the Program Manager.
• Deliver exceptional customer service and hospitality to all clients and guests. Respond to inquiries regarding the facility, available services, and public restrooms.
• Prioritize the safety and security of all guests, stored items, and daily operations. Facilitate the intake, documentation, and retrieval process for clients' personal belongings.
• Organize stored items to ensure accurate, consistent, and efficient identification of ownership.
• Manage the abandoned property process by contacting clients regarding missed check-ins and executing disposal procedures.
• Perform accurate data entry into the tracking database to maintain reliable program records.
• Generate operational reports and review data to support consistency and program improvements.
• Provide administrative support as needed and perform other related duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• At least six (6) months of experience in a customer service role.
• Skilled and experienced in customer service, customer de-escalation, and conflict resolution.
• Lived experience with housing instability, homelessness, and/or past work experience serving those impacted by homelessness preferred.
• Strong verbal, written, and interpersonal communication skills.
• Ability to work effectively both independently and in a small team environment.
• Proven ability to complete tasks accurately, efficiently, and within established timelines.
• Proficient computer skills, including experience with the Microsoft Office Suite, using an iPad, and database data entry.
• Detail-oriented, organized, and adaptable to changing operational needs.
• Physical ability to frequently lift, carry, push, and pull up to 50 lbs. overhead, at the waist, and below the waist.
• Physical ability to constantly walk and stand, and frequently bend, stoop, climb, and kneel.
• Must pass a pre-employment background check.

CORE COMPETENCIES

• Excellent customer service, human relations, and interpersonal skills.
• Cultural competency to interact effectively with diverse populations.
• Ability to genuinely contribute to team efforts and respond respectfully to leadership guidance.
• Communicative, collaborative, and open to feedback and development.
• Ability to work seamlessly with diverse internal and external stakeholders.
• Strong time management and task coordination skills, with the ability to prioritize work and meet deadlines with minimal supervision.
• Adaptable, dedicated, focused, and highly productive with a strong sense of initiative.
• Resourceful, with the ability to independently gather and apply information needed to perform the job effectively.

WORK ENVIRONMENT

This role is physically demanding and operates within the Storage Program facility, which includes an office setting, a customer service area, and a warehouse-style storage environment. The position requires the physical ability to frequently lift, carry, push, and pull up to 50 lbs. both overhead and below the waist. Additionally, the candidate must be able to constantly walk and stand for extended periods during the workday, and frequently bend, stoop, climb, and kneel to manage operations effectively.

COMPENSATION AND BENEFITS

• $22/hour commensurate with qualifications
• Comprehensive medical and dental insurance
• 12 paid holidays
• 15 days PTO (accrual basis)
• Retirement plan with up to 4% match
• Paid Family & Medical Leave
• Employer-paid long-term disability, life insurance, and AD&D
• Health Savings Account (HSA) or Flexible Savings Account (FSA)
• Voluntary vision insurance
• Employee Assistance Program (EAP)
• Employee YMCA membership
• Employer-paid parking

JOB DETAILS

Reports to: Storage Program Manager

Location: Downtown Community Storage (516 N 2nd Ave, Minneapolis, MN 55403)

Job Type: Regular, Full-Time

Classification: Non-exempt (Hourly)

Hours/Week: 40 hours per week

Compensation: $22/hour with benefits

Schedule: Monday-Friday, 8:45 a.m.-5:15 p.m.

ABOUT US

The Minneapolis Downtown Council (MDC) is a membership-based organization founded in 1955 and focused on advancing the economic vitality, competitiveness, and long-term success of downtown Minneapolis. Its wholly controlled subsidiary, the Minneapolis Downtown Improvement District (DID), delivers enhanced safety, cleaning, and hospitality services that help ensure a welcoming, well-managed downtown every day.

mdc-DID leads the implementation of Downtown by Design 2035—a bold, people-centered roadmap to reimagine the heart of Minneapolis through strong partnerships, essential services, and measurable impact. Our work is grounded in four strategic pillars: Neighborhood Cultivation, Foundational Safety, Hassle-Free Systems, and an Irresistible Vibe—all focused on making downtown a place where businesses thrive, residents belong, and visitors return again and again.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or including transgender status), sexual orientation, marital status, familial status, military service and veteran status, physical or mental disability, genetic information, public assistance, local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Learn more about us at https://www.mplsdid.com and www.mplsdowntown.com.