Gramazon Customer Specialist in FLINT, Michigan at DACUT

About the Role

• Serve as the primary point of contact for licensed dispensaries and retail partners carrying Gramazon brands.
• Build and maintain strong, professional relationships with store managers, buyers, and vendor contacts.
• Provide exceptional customer service by responding promptly to inquiries and requests.
• Develop long-term relationships that strengthen customer satisfaction and brand loyalty.

• Support order coordination and communicate product availability updates.
• Assist customers with order questions, product information, and general account support.
• Coordinate with Sales and Operations to resolve order discrepancies, delivery concerns, or product issues.
• Ensure timely follow-up on customer requests and open items.

• Ensure retail partners have current product information, pricing, promotional materials, and marketing assets.
• Assist with onboarding new wholesale customers and provide brand education materials.
• Support new product launches and promotional rollouts across customer accounts.
• Help ensure consistent brand representation across all retail locations.

• Maintain accurate records of customer communications and account activity.
• Track customer feedback, requests, and performance trends.
• Communicate customer needs and market feedback to internal departments.
• Support reporting and documentation as needed.

• Work closely with Sales, Marketing, Operations, Manufacturing, and Executive Leadership.
• Assist with projects that improve customer experience and operational efficiency.
• Help ensure seamless communication between internal departments and wholesale customers.

• 1–3 years of experience in customer service, account management, customer success, sales support, or a related role.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple customer accounts and competing priorities.
• Customer-first mindset with strong problem-solving abilities.
• Proficiency with Microsoft Office, Google Workspace, email, spreadsheets, and basic CRM systems.
• Ability to work collaboratively across multiple departments.

• Experience supporting retail accounts, vendors, or wholesale customers.
• Cannabis industry experience.
• Familiarity with distribution, wholesale, or supply chain operations.
• Experience supporting multiple consumer brands.
• Experience working in a fast-paced, high-growth environment.

• Competitive salary based on experience
• Medical, dental, and vision insurance
• Paid Time Off
• Employee discount program
• Career advancement opportunities within a rapidly growing organization
• Collaborative, team-oriented work environment
• Opportunity to work directly with some of Michigan's fastest-growing cannabis brands
• Direct impact on customer relationships, brand growth, and wholesale success