Operating Partner in Novi, Michigan at Chick-fil-A

The Operating Partner is the highest leadership role reporting directly to the Operator at Chick-fil-A Twelve Oaks. You are accountable for the total performance of the restaurant — food safety, food quality, hospitality, throughput, team development, and financial results. This role is designed for a proven operator who is preparing to pursue selection as a Chick-fil-A Owner/Operator or launch their own business.WHO THIS IS FORAn experienced multi-unit or high-volume restaurant leader with a kitchen foundation, a track record in food safety and food quality, and the drive to build, coach, and own the business. If your long-term goal is to be an Owner/Operator or entrepreneur, this role is built to prepare you for it.WHAT YOU'LL OWNOperational ExcellenceLead daily execution across BOH, FOH, and Drive ThruOwn food safety standards, temperature checks, and Icon complianceDrive product quality, speed of service, and order accuracyUphold facility, equipment, and cleanliness standardsTeam LeadershipLead, coach, and develop a team of 100+ members and DirectorsBuild succession bench through role-based training and career pathingSet the standard for hospitality-first culture and team member careOwn hiring, onboarding, and performance management systemsBusiness ResultsManage P&L, labor, food cost, and waste to Operator targetsAnalyze CEM, guest feedback, and sales trends to drive actionBuild weekly review rhythms tied to measurable outcomesExecute marketing, promotions, and community initiativesOwner/Operator PreparationSit in Operator-level planning, budgeting, and vendor conversationsBuild the operating fluency required for the CFA selection processReceive direct mentorship from an LDP-graduate OperatorRepresent the restaurant in cluster, region, and Support Center visitsWHAT YOU BRINGRequired5+ years of restaurant leadership, with experience leading teams of 100 or moreKitchen foundation with a proven track record in food safety and food qualityHistory of hitting operational KPIs — CEM, speed, accuracy, cost, retentionComfort owning a P&L and coaching Directors to measurable resultsServant-leadership posture, high standards, and personal integrityAmbition to become a Chick-fil-A Owner/Operator or entrepreneurPreferredPrior GM, Multi-Unit, or Operating Partner experienceServSafe certification (or ability to obtain within 60 days)Bilingual (English/Spanish) a plusBachelor's degree or equivalent leadership experienceWHY CHICK-FIL-A TWELVE OAKSA Path, Not Just a JobYou'll be mentored by an LDP-graduate Operator who has built a full leadership development system — role clarity, career ladders, and structured coaching — designed to move high-performing leaders toward Owner/Operator selection and entrepreneurship.A Standard-Setting RestaurantTwelve Oaks is a high-volume, high-standard location known for hospitality, food safety discipline, and team development. You'll lead in an environment where excellence is the baseline and growth is the expectation.Compensation & BenefitsStarting pay: $29 / hourPerformance bonus tied to restaurant resultsPaid time off and holiday closure (Sundays off)Health, dental, and vision insuranceScholarship opportunities through Remarkable FuturesDirect pathway toward CFA Owner/Operator selectionAt Chick-fil-A we don't just accept diversity - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Chick-fil-A Twelve Oaks is proud to be an equal opportunity workplace. Requirements: Provide hands-on operational support to ensure each shift runs smoothly and efficiently Coach and develop team members to maintain quality service and a positive guest experience Monitor food safety, cleanliness, and compliance with all Chick-fil-A and local health standards Oversee daily inventory controls, ordering, and waste reduction to protect margins Support scheduling, staffing, and shift coverage to meet business needs and labor targets Maintain restaurant readiness by ensuring equipment, supplies, and stations are organized and prepared Resolve customer and team issues professionally to protect service standards and brand reputation Track key performance metrics and take corrective action when results fall short Follow cash handling procedures and support accurate register operations Collaborate with managers and leadership to implement process improvements and training initiatives Work a flexible full-time schedule that includes nights, weekends, and peak periods as needed Uphold Chick-fil-A leadership expectations, including integrity, respect, and a service-first mindset At Chick-fil-A, we serve guests with fresh, simple food and a commitment to doing things the right way. Our kitchen teams use whole breast meat, bread it by hand in our restaurants, and prepare produce fresh throughout the day. Ingredients are daily so everything starts fresh. This focus on quality and consistency is supported by strong leadership and a culture that values people, teamwork, and great service—making Chick-fil-A a great place to build a career.