Customer Service in San Jose, California at Shields Harper & Co

Responsibilities may include, but are not limited to:

• Assist customers at the Front Counter and on the phone in a professional manner. Provide excellent customer service.

• Responsible for fulfilling Front Counter Sales, Will-Call orders, and phone orders.

• Prepare pricing quotes for customers in accordance to the needs of the PM or DM

• Work with Purchasing to Contact vendors to get price quotes, product availability, and tracking information.

• Assist Account Managers with Outside Sales' customers/orders.

• Ensure that orders are filled and shipped in a timely manner.

• Coordinate with other employees (including those at other SHC locations) as needed to ensure customer needs are met; be a team player. This includes PMs.

• Cover for warehouse needs during lunch, vacation and when shorthanded.

• Make outcalls to customers regarding resupply, will call orders that are outstanding, and follow up on special order deliveries to ensure customer satisfaction.

• Other duties, responsibilities, and special projects as assigned by manager in support of SHC’s business objectives.