Radiology Office Assistant in White Plains , New York at White Plains Hospital

Position Summary:

Under the direction of the radiation oncology administrator or designee, the Radiology Assistant is responsible for registration and scheduling for all provider and nursing appointments within the department. Performs all phases of clerical duties to include receiving and logging of patient’s information, scheduling, filing typing, transport, answering phones, and other administrative function in support of the clinical team and to ensure clear and accurate information is shared with each patient.

Essential Functions and Responsibilities Include the Following:

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors

2. Abides by scheduling policy

3. Works with Radiation Oncology team to address any planned schedule change

4. Will be required to work in case of emergencies or when situations arise in the department. This includes change of shift and/or overtime to ensure the support of patients and the clinical team.

5. Maintains the cleanliness of all work areas, equipment, and accessories. Reports all malfunctioning equipment to Bio Med or supervisor.

6. Performs routine office duties, such as answering phones, scheduling appointments, faxing, and emailing other departments to obtain needed information.

7. May be assigned as an instructor or preceptor for new team members beginning their departmental assignment

8. Should be skillful in providing compassionate and thoughtful communication to a diverse population of patients

9. Performs other related duties as required, attends staff meetings and in-services

10. Duties and hours may change according to the needs of the department or hospital

11. Prioritizes and organizes own workload and routine administrative matters to assure completion of tasks within the designated timeframe

12. Coordinates follow up of all customer service and satisfaction matters as directed. When needed, escalates any customer service matters to administrator for assistance

13. Informs supervisor if office or clinical supplies are needed

Education & Experience Requirements:

· High school Diploma/GED required.

· Have general knowledge of typing, computer skills, and knowledge of medical terminology.

· Recommended; being a highly motivated, positive person with strong communication and organizational skills.

Core Competencies:

• Must be able to speak, write, understand, and communicate the English language.
• Retain composure under stress
• Teamwork & Adaptability
• Acts as a Professional Role Model
• Assessment Skills
• Excellent Communication Skills (both verbal and written) Attention to Detail
• Planning & Organizing
• Sound Problem-Solving, Judgment and Decision-Making Skills
• Stress Tolerance

Physical/Mental Demands/Requirements & Work Environment:

• Ability to remain in stationary position 80% of the time
• Constantly utilizes/operates computer to access information
• Constantly scans documents from computer and other scanning locations
• Ability to communicate to physicians and other hospital employees regarding requests for information and assist physicians with basic chart completion procedures
• Ability to navigate multiple web based records systems to obtain and review patient information for accuracy
• Works with outside vendors as needed to ensure supplies are delivered to the correct location within the department