Scheduler in San Jose, California at Silicon Valley Medical Development

Silicon Valley Medical Development is currently seeking a talented Patient Care Representative to join our growing healthcare team!

Pay:$27.03- $28.96

Location: San Jose, CA

Shift: Day shift -Monday-Friday 8am-5pm

Silicon Valley Medical Development is recruiting full-time Schedulers for our El Camino Health Multi-Specialty Care outpatient practices located in San Jose, CA.

The Scheduler creates and schedules patient appointments in an efficient and timely manner. He/she facilitates communications throughout the medical practice.

Front Office Duties

• Answers telephone, screens calls, takes messages, and provides information to patients
• Greets and registers patients in a prompt, pleasant and helpful manner
• Oversees waiting area, coordinates patient movement, reports problems or irregularities
• Instructs and answers questions of patients regarding appointments, scheduled procedures and testing. Coordinates pre-op testing as directed by physician
• Reviews Reminder Calls Report on a daily basis. Follows up with “attempted, but could not get through calls,” crosschecks to no show report and follows up in rescheduling when necessary

Scheduling

• Schedules patients' appointments, procedures, or surgeries
• Adjusts and/or verifies physician and office schedules daily
• Verifies necessary information in the EMR, various insurance plans, and obtains authorizations for scheduled procedures as needed
• Ensures all necessary paperwork such as consent forms and allergy lists are completed and on file
• Reviews all instructions with the patient and collects fees such as co-pays

Performs all other duties as assigned including department-specific functions and responsibilities

Additional Performance Expectations

• Contributes to the overall patient experience and satisfaction
• Participates in performance improvement activities
• Adheres to HR, safety, HIPAA and compliance policies, and attendance requirements
• Completes annual health screening and online training modules
• Performs work in accordance with established schedules, policies and

Requirements

• High School Diploma or GED
• One (1) year experience in a medical office or outpatient/ambulatory care organization
• At least one (1) year experience of medical terminology required
• Word processing and computer experience
• Experience working with an EMR
• Ability to accurately type a minimum of 40 WPM
• Strong verbal and written communications, and active listening skills
• Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner
• Ability to perform basic math
• Excellent attention to detail
• Ability to effectively organize and prioritize task in order to complete assignments within the time allotted to maintain standard workflow
• Ability to work effectively as a team member who is flexible, cooperative and willing to assist others
• EPIC EMR experience preferred