Branch Specialist II (Perry Hall) in Perry Hall, Maryland at Baltimore County Employees Federal Credit Union

The Baltimore County Employees Federal Credit Union (BCEFCU) is a member-owned, not-for-profit financial cooperative founded in 1963 with assets of more than $500 million, proudly serving the employees of Baltimore County government, GBMC Healthcare, Gilchrist Hospice Care, Sheppard Pratt Health System, and more. Making a difference in our members lives is what we are all about!

We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We care about our employees and show that care with benefits to help you stay healthy, rest and recharge, plan for your financial future, and maintain a healthy work/life balance. We offer:

This job is open at our Perry Hall branch, located in Perry Hall, Maryland. This is a Full-time position requiring a minimum of 37.5 hours per week.

The work schedule is 8:30 am or 8:45 am to 5:00 pm or 5:15 pm Monday through Thursday.

The work schedule is 8:45 am or 9:45 am to 5:15 pm or 6:15 pm on Friday.

Some Saturdays are required. The Saturday schedule is 8:30 am 12:30 pm. Duties are performed in a professional office environment. Responsibilities may occasionally require an adjusted work schedule, working from a different branch, working before and/or after business hours, working on Saturdays and working hours exceeding the standard work schedule.

Branch Specialists (II) provide Teller services and deposit account services of moderate to high complexity to members. Branch Specialists (II) are assigned to work in a specific Branch but may be required to work at an alternate Branch if needed. Branch Specialists (II) work in both the Teller and Member Service Departments and move between roles frequently. They may also work in the Contact Center on an as needed basis. They process monetary (Teller) transactions, enroll new members, open and service deposit accounts, provide technical assistance with electronic banking systems, and proactively engage with members to identify their needs and assist them in achieving their financial goals.

This position requires a diploma from a public or accredited private high school. A high school equivalency diploma (GED) may be substituted for the required education.

Cash handling experience in financial services, retail sales, or a similar environment is preferred. Two years of customer service experience, preferably in a financial institution, is preferred.

Must be able to successfully pass a pre-employment credit check and criminal background check, as well as post-employment periodic criminal background checks, as a condition of/and continued employment.

1. Ability to perform basic mathematical functions such as adding, subtracting, multiplying, and dividing.

2. Proficient use of personal computers, internet applications, web browsers, e-mail, and various Windows-based software applications including word processing.

3. Ability to operate standard office equipment including but not limited to fax machine, photocopier, telephone, and 10-key adding machine.

4. Intermediate knowledge of electronic banking products (such as online and mobile banking, bill pay, and payment systems), deposit accounts, transaction accounts, and related services.

1. Ability to develop and maintain effective working relationships with others; demonstrate courtesy, empathy, and politeness.

2. Ability to meet member needs, build productive member relationships, and take responsibility for member satisfaction.

3. Ability to work cooperatively with others to achieve common goals.

4. Ability to plan and organize work and effectively manage time in order to accomplish goals.

5. Ability to make objective decisions and follow systematic procedures to solve problems.

6. Ability to communicate effectively both verbally and in writing.

7. Ability to take personal responsibility for and receive feedback about ones work performance, including quality, quantity, and timeliness.

8. Ability to proactively identify opportunities to achieve goals and take action without being required or requested to do so.

9. Ability to maintain firm adherence to Credit Union values and principles even in the face of pressure to compromise.

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