What is the role of a Rooms Manager at Trailborn Rocky Mountains?

The Rooms Manager position at Trailborn Rocky Mountains is a Full-time or part-time position opportunity in the relevant field.

Where is this Rooms Manager job located?

Estes Park, Colorado, 80517, United States

What type of employment is offered for this Rooms Manager role?

Full-time or part-time position

What industry does this Rooms Manager position belong to?

This role spans multiple industries.

What is the expected salary for this Rooms Manager job?

$70,000 – $85,000 Yearly Salary

How can I apply for the Rooms Manager position at Trailborn Rocky Mountains?

You can apply directly through the application link provided.

Rooms Manager at Trailborn Rocky Mountains

ROLE

Rooms Manager

LOCATION

Trailborn Rocky Mountains

130 Stanley Ave

Estes Park, CO 80517

ABOUT TRAILBORN

Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. Trailborn’s debut location launched in 2023 at the entrance to Rocky Mountain National Park in Estes Park, Colorado, with hotels to follow in the Grand Canyon, Mendocino, CA, Highlands, NC, and Wrightsville Beach, NC. This is just the beginning.

ABOUT OUR VALUES

We believe in HEART – Honesty, Excellence, Action, Results and Team

ABOUT OUR GUEST EXPERIENCE ROLE

Our Rooms Manager creates a memorable first impression by welcoming arriving guests, ensures smooth operation of lodging, oversees all aspects related to guest accommodations, including housekeeping, front office, and reservations.

ESSENTIAL FUNCTIONS

Report to work when scheduled, on time, in proper and clean uniform, including name tag. Adhere to appearance and conform to Trailborn appearance standards.
Handle all duties according to Trailborn policies and procedures.
Enforce all existing and new policies and procedures with front office and housekeeping staff.
Maintain proper staffing in all areas of responsibility.
Directly supervise all rooms, front office, and housekeeping staff to ensure proper completion of all duties.
Inspect public areas, grounds, and guest rooms to ensure cleanliness and appearance meets Trailborn standards.
Communicate with other departments regarding problems or focus areas which need attention.
Actively enforce all safety policies to protect associates, guests, and company assets.
Provide a safe work environment in compliance with OSHA/SMDS standards.
Facilitate and document staff meetings.
Effectively manage and control all operational expenses including labor, overtime, supplies, etc. to achieve budgeted goals.
Monitor staff performance to ensure efficient hotel operations and guest satisfaction.
Manage inventory and financials related to linen, cleaning supplies, market, minibar, and office supplies.
Work closely with sales to maximize revenue goals, effectively utilize yield management, and revenue maximizations.
Aide in hiring and training of staff to oversee guest relations, operational procedures, and reservations standards.
Motivate staff to effectively solve problems which need attention.
Maintain and complete the required logs and records.
Be knowledgeable about all hotel operations procedures, logbooks, and communication channels to be up to date with all changes, new procedures and/or contributions to events.
Obtain and give daily briefings about events to effectively deal with all foreseen situations.
Know about the different guest rooms, locations, amenities, features, events, local partnerships, area attractions and all other services including other Trailborn destination recommendations.
Ensure that Trailborn experiences are set up and facilitated.
Handle all mail, messages, and guest information on a confidential basis.
Assist all guests with issues, special requests, and questions. Ensure that all guest problems are resolved to their satisfaction.
Carefully study and be knowledgeable of emergency procedures and know how to act on them.
Be disciplined, alert, have customer focused attention and be ready to greet all guests immediately.
Complete all daily, monthly, quarterly, and annual related checklists.
Exhibit a friendly, helpful, learning, and courteous manner when dealing with guests and fellow employees.
Lead the hotel team to contribute to the local community in a charitable way by participating in service opportunities in the area.
Be willing to cross train and assist upon business demands.
In the absence of the General Manager, assume complete responsibility for the effective operation of all hotel areas and achievement of hotel goals.

QUALIFICATIONS

High school graduate or equivalent vocational training certificate.
Basic administrative skills with the ability to learn and use diverse computer software systems, maintaining records, and ensure compliance.
Problem solving skills with the ability to navigate complex situations, address guest complaints and find solutions promptly.
Excellent communication skills to include the ability to communicate verbal and written correspondence in English.
Customer Oriented Attitude exhibiting a friendly, professional demeanor, focused on creating a welcoming atmosphere to the entire work environment.
Knowledgeable having a quest to learn.
Willing to take responsibility and accountability for the team.
Rational, practical, and a good listener.

PHYSICAL REQUIREMENTS

Must be able to remain upright continuously on a firm surface for an 8–10-hour shift.
Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
Must be able to position oneself appropriately to efficiently inspect all hotel spaces, carry trash, vacuum, dust, make a bed, be able to assist guests with luggage and set up event rooms.
Must be able to ascend to 12 feet in height on a ladder.

ABOUT OUR BENEFITS

Why You’ll Love Working Here

Comprehensive Benefits: Affordable medical, dental, and vision insurance with company contributions.
Secure Your Future: 401(k) plan with a company match.
Recharge & Grow: Enjoy paid time off and learning programs to advance your career.

Join us and thrive in a workplace that values you!

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

SALARY RANGE

$70,000-85,000

JOB STATUS

Full Time

FLSA

Exempt (Salary)

Rooms Manager at Trailborn Rocky Mountains – Estes Park, Colorado

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