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Patient Service Navigator in Pleasant Prairie, Wisconsin at Froedtert South, Inc.

Froedtert South, Inc.
Pleasant Prairie, Wisconsin, 53158, United States
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Job Description

  • POSITION PURPOSE
    • The Patient Service Navigator works in conjunction with the providers and clinic staff to take care of the clinic and patients' referral and administrative needs.
  • MINIMUM EDUCATION REQUIRED
    • High School or Equivalent (GED)
  • MINIMUM EXPERIENCE REQUIRED
    • 1 year
  • LICENSES / CERTIFICATIONS REQUIRED
    • N/A
  • KNOWLEDGE, SKILLS & ABILITIES REQUIRED
    • Possesses a pleasant and professional attitude and appearance.
    • Demonstrate exceptional customer service behavior.
    • Display excellent face-to-face, telephone, and written communication skills.
    • Have comprehensive keyboard skills and computer knowledge.
    • Demonstrate proficiency in multi-tasking, time management, organization, attention to detail, quality, independent problem solving, and critical thinking.
    • Flexible with work schedule, reliable, and a team player.
  • PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
    • Manage/schedules referral appointments for patients at the time of visit for specialists, therapy and diagnostic testing.
    • Provides f/u to patients for referral appointments.
    • Answer multiple phone lines.
    • Process phone calls, mail, emails and fax requests from patients, providers, other departments/clinics, external organizations.
    • Conduct appropriate follow-up with patients via phone or mail.
    • Communicate applicable messages to clinic staff.
    • Register and schedule patients for appointments maximizing the provider's schedule.
    • Verify insurance coverage and obtain appropriate insurance referrals and authorizations.
    • Check in/out patients.
    • Entering and updating patient data into system programs accurately.
    • Collecting, processing, and recording payments.
    • Providing accurate and complete information to the billing office.

Job Location

Pleasant Prairie, Wisconsin, 53158, United States

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