Mechanical Service Manager at Abstrakt Marketing Group LLC – Lexington, Kentucky

This is a full-time, direct placement for a local mechanical contractor.

Position Overview:
We’re seeking a highly skilled HVAC Service Manager to lead our service department. This individual will oversee day-to-day operations, manage a team of technicians, ensure excellent customer service, and drive efficiency and profitability within the department.

Responsibilities:

• Manage and supervise HVAC service technicians, dispatchers, and support staff
• Oversee scheduling, dispatch, and workflow to ensure timely service delivery
• Provide technical support and training to service technicians
• Ensure compliance with safety, quality, and industry standards
• Build and maintain strong customer relationships through excellent communication and service
• Monitor department performance, budgets, and profitability
• Assist with recruiting, onboarding, and mentoring new technicians
  

• 5+ years of experience in HVAC service, with at least 2 years in a leadership role
• Excellent problem solving, customer service and communication/interpersonal skills.
• Proficiency with Microsoft software products and general computer skills.
• Ability to work effectively with all levels of Service staff
• Must have a good technical understanding of commercial HVAC and refrigeration systems
• The employee must occasionally lift and/or move up to 25 pounds.
• Capable of climbing off/on equipment and ladders.
• Able to walk construction job sites.