Pet Grooming Supply Sales & Customer Service Specialist in Jupiter, Florida at PetStore.Direct

Help Pets Look Their Best — One Grooming Essential at a Time!

Do you love helping people, enjoy a little retail excitement, and have a soft spot for our four-legged friends? We’re looking for an enthusiastic, bilingual (English/Spanish), customer-focused team member to join our team!

In this role, you’ll help professional pet groomers and pet parents find the products they need to keep pets looking and feeling their best. From professional grooming tools and shampoos to everyday pet care essentials, you’ll be the friendly, knowledgeable go-to person customers can count on.

Whether customers shop in our storefront, place orders online, or call us for assistance, you’ll help create a fantastic shopping experience that keeps them coming back!

On-site position with business casual dress code.

?? What You'll Be Doing

• Make Every Customer Feel Welcome: Greet customers with a friendly smile and provide exceptional service to professional groomers and pet owners.
• Sell Solutions, Not Just Products: Learn about customers’ needs, recommend the right grooming supplies, and help them discover products they’ll love in person and over the phone.
• Be Our In-Store Expert: Assist walk-in customers with product questions, purchases, and recommendations.
• Help Online Shoppers: Assist with online orders, answer product inquiries, and ensure orders are processed accurately and efficiently.
• Sell Product by: Answering or making outbound calls.
• Answer the Call: Handle incoming calls in both English and Spanish, assist with orders, answer questions, resolve concerns, and provide outstanding customer support.
• Solve Problems With a Smile: Listen to customer concerns, find solutions, and make sure every interaction ends on a positive note.
• Keep Our Store Looking Its Best: Maintain store presentation and quality standards, organize merchandise, restock shelves, and help keep the shopping environment clean and inviting.
• Keep Orders and Inventory on Track: Assist with order processing, inventory organization, and other daily operational tasks.
• Build Customer Relationships: Get to know our regular customers, understand their needs, and create lasting relationships built on trust and great service.
• Work as a Team: Collaborate with coworkers, share knowledge, and jump in wherever needed to keep things running smoothly.

Required Knowledge, Skills & Abilities

We’re looking for someone who combines a passion for customer service with strong communication, sales, and organizational skills.

• Education: High school diploma or equivalent required.
• Bilingual Communication: Ability to speak fluent English and Spanish to assist our diverse customer base in both languages.
• Retail & Customer Service/ Sales Experience: 1–2 years of retail/ Sales experience, including at least one year in a call center or customer service environment.
• Professionalism & Dependability: Maintain a professional demeanor, demonstrate reliability, and handle confidential customer and business information appropriately.
• Customer-First Mindset: A genuine commitment to providing excellent service and creating positive customer experiences.
• Excellent Communication Skills: Strong verbal and interpersonal skills, with the ability to communicate effectively in person, over the phone, and through online customer interactions.
• Problem-Solving & Decision-Making: Exceptional ability to assess situations, address customer concerns, make sound decisions, and find effective solutions.
• Customer Care Expertise: Strong understanding of customer service processes, service techniques, and best practices for handling inquiries and resolving issues.
• Sales & Store Quality Standards: Ability to support sales goals, maintain store quality standards, and consistently deliver a high-quality shopping experience.
• Computer Proficiency: Proficient in Microsoft Office Suite, with the ability to learn point-of-sale systems, online sales platforms, and order management tools.
• Motivation & Initiative: Self-motivated, proactive, and able to work independently while taking ownership of assigned responsibilities.
• Organization & Attention to Detail: Strong organizational skills and accuracy when handling orders, customer information, inventory, and daily tasks.
• Adaptability: Comfortable multitasking and thriving in a fast-paced retail environment where priorities can change throughout the day.
• Teamwork & Collaboration: A strong team player who works well with others, communicates openly, and contributes to a positive work environment.

?? Bonus Points If You Have…

• Experience with pet grooming supplies, pet products, or the professional grooming industry.
• Knowledge of grooming tools, shampoos, conditioners, clippers, blades, and other grooming essentials.
• Experience handling online orders, phone sales, inventory, or order fulfillment.
• A genuine love for animals and an interest in helping groomers and pet parents care for their pets.