Client Success Manager at Bamboo Works – Manila

We’re Bamboo Works — a fast-growing international staffing firm helping companies around the world build high-quality, affordable remote teams. As we scale, we’re looking for a Client Success Manager to take the lead in handling incoming leads, guiding them through the early stages, and building strong, lasting relationships.

This is a critical, client-facing role. You will be the first impression of our company to potential clients — and an ongoing point of contact once they partner with us. Your communication, professionalism, and intelligence will directly represent the quality and professionalism we stand for.

Location: Remote (Philippines)
Type: Full-Time, Independent Contractor
Working Hours: Mainly PH working hours, but should be flexible to accommodate client calls whenever necessary
Monthly Starting Salary: $1000-1600 (can be higher depending on level of experience) + commissions

• Conduct structured discovery calls with inbound leads to understand their hiring needs

• Present our services confidently, ask the right questions, and tailor solutions accordingly

• Guide clients through every step: from calibration to candidate shortlisting and onboarding

• Maintain communication during the sourcing phase and manage follow-ups after candidate presentations

• Become the primary account manager once roles are closed, owning client satisfaction and retention

• Proactively identify upsell and expansion opportunities across existing accounts

• Handle administrative tasks including NDAs, contracts, and service agreements

• Build and manage your own pipeline of leads and clients through consistent outreach and follow-up

• Fluent English — both written and spoken

• Exceptional communication skills — structured, confident, and personable

• Professional presence — calm under pressure, clear, and trustworthy

• University degree — preferably in business, marketing, or a related field

• Tech-savvy and business-oriented — able to quickly grasp different industries and roles

• Empathetic sales approach — persuasive without being pushy

• At least 2-3 years of previous experience in staffing, recruitment, outsourcing or offshoring, in a client-facing role

• Skilled in conducting discovery/introduction calls and managing client accounts

• Proven success in managing the full client journey — from initial lead to long-term care

• Ability to nurture B2B relationships and drive client satisfaction over time
  
• Familiarity with remote hiring models and roles such as executive assistants, developers, marketers, analysts, or accountants
• Bonus Points For

• Experience with international clients in the US, UK, AUS, EU, or UAE

• Experience in a startup or high-growth environment

• Strong CRM and organizational skills

1. Application submission (which will include a 2-5 minute intro video of yourself)
2. Interview with the Co-Founders
3. Offer & Onboarding