Front Desk Associate at JBDH ALLIANCE – Temple, Texas
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About This Position
Wags Front Desk Associate
Do you have a passion for animals? Do you enjoy working with a team of growth-minded individuals dedicated to being industry leaders in the pet grooming space? Then Wags is the place for you!
Job Types: Part Time
. Assist in classrooms as needed
Required Qualifications:
· Background in customer service
· High school diploma preferred
Pay: Based on background and experience
Job Types: Full-time, Part-time
Pay: $10.00 - $14.00 per hour
Shift availability:
- Day Shift (Required)
Client Relations Specialist – Front Desk role is the first point of contact for the business. Their primary role is to manage traffic of all incoming customers, greet them with a smile, interact in a professional manner and provide a good flow within the main lobby. This role includes taking inbound phone calls, helping the managers with reactive changes to our customer’s schedules for the salon & mobile units, management of our CRM tool, and providing content to our marketing & advertising team.
Job ResponsibilitiesFront Desk:- Help achieve team goal setting for mobile & spa through marketing and sales
- MoeGo scheduling
- Check confirmation status
- Vaccine submission/ on file
- Card on file
- Reach out to cancelled appointments
- Answer all inbound messages
- Schedule new clients for salon and mobile
- Reschedule clients as needed
- Manage in/outbound leads
- Receive all inbound customer service calls
- Maintain customer info in MoeGo
- Aid staff with day-to-day tasks including but not limited to customer communication
- Help determine services needed for new pup
- Maintain cleanliness of front end of salon
- Receive groomers report for client
- Referral & customer appreciation programs (example: Dog of the Month)
- Oversee retail inventory & sales
- Check in and Check out of Dogs
- Collect payment and tips
- Input groomers notes per dog