Front Desk Associate at JBDH ALLIANCE – Temple, Texas

Wags Front Desk Associate

Do you have a passion for animals? Do you enjoy working with a team of growth-minded individuals dedicated to being industry leaders in the pet grooming space? Then Wags is the place for you!

Job Types: Part Time

. Assist in classrooms as needed

Required Qualifications:

· Background in customer service

· High school diploma preferred

Pay: Based on background and experience

Job Types: Full-time, Part-time

Pay: $10.00 - $14.00 per hour

Shift availability:

• Day Shift (Required)

Client Relations Specialist – Front Desk role is the first point of contact for the business. Their primary role is to manage traffic of all incoming customers, greet them with a smile, interact in a professional manner and provide a good flow within the main lobby. This role includes taking inbound phone calls, helping the managers with reactive changes to our customer’s schedules for the salon & mobile units, management of our CRM tool, and providing content to our marketing & advertising team.

• Help achieve team goal setting for mobile & spa through marketing and sales
• MoeGo scheduling
  • Check confirmation status
  • Vaccine submission/ on file
  • Card on file
  • Reach out to cancelled appointments
  • Answer all inbound messages
  • Schedule new clients for salon and mobile
  • Reschedule clients as needed
• Manage in/outbound leads
  • Receive all inbound customer service calls
  • Maintain customer info in MoeGo
  • Aid staff with day-to-day tasks including but not limited to customer communication
  • Help determine services needed for new pup
• Maintain cleanliness of front end of salon
• Receive groomers report for client
• Referral & customer appreciation programs (example: Dog of the Month)
• Oversee retail inventory & sales
• Check in and Check out of Dogs
• Collect payment and tips
• Input groomers notes per dog