Assistant Program Manager- Resident Relocation & Engagement at Sullivan Environmental Services Inc – New York, New York

The Assistant Program Manager of Resident Relocation and Engagement will play a critical role in delivering a successful NYCHA residential modernization project by ensuring safe, respectful, and well-coordinated temporary relocation of residents in occupied developments. This mid-level position is responsible for managing the contract and daily performance of third-party relocation and engagement subcontractors while working closely with the design and construction teams, other Assistant Program Managers, and NYCHA representatives. The role requires a balance of logistical oversight, regulatory compliance, and strong interpersonal skills to build trust with residents and ensure smooth transitions during construction activities.

Key Responsibilities

• Subcontractor Oversight & Contract Management
  • Manage the performance, invoicing, and deliverables of the relocation and resident engagement subcontractors.
  • Ensure subcontractor activities align with NYCHA and HUD requirements for resident relocation, notification, and consent processes.
  • Conduct regular performance reviews, site walks, and coordination meetings.
  • Develop Standard Operating Procedures that align with NYCHA requirements.
• Resident Communication & Coordination
  • Oversee implementation of multilingual communication strategies to inform residents about relocation timelines, temporary housing arrangements, safety precautions, and project phases.
  • Coordinate resident surveys, engagement events, and individual consultation meetings as needed.
  • Serve as a liaison between residents, community leaders, NYCHA, and project stakeholders.
  • Develop presentations, newsletters, website content and other communication materials for residents.
• Logistics & Scheduling
  • Support development and execution of phased relocation schedules that align with construction milestones.
  • Monitor progress of relocations to ensure timely move-outs/move-backs and minimal disruption to residents.
  • Maintain records of relocation notices, consent forms, resident preferences, and special accommodations.
  • Manage communication and scheduling for any required testing or apartment access required for construction activities.
• Compliance & Reporting
  • Ensure adherence to NYCHA Relocation Guidelines, HUD Uniform Relocation Act (URA), and local housing regulations.
  • Prepare progress reports, documentation logs, and compliance checklists for internal and external review.
  • Assist with audits, inspections, and reporting obligations to NYCHA and city agencies.
• Team Collaboration
  • Coordinate closely with the construction and design teams to understand site readiness and safety considerations.
  • Work in tandem with other Assistant Program Managers across various scopes (design, construction, closeout, etc.).
  • Escalate unresolved issues to the Program Manager and recommend solutions.

Required Qualifications

• Minimum of 5 years of experience in relocation coordination, tenant engagement, affordable housing, community development, or similar fields. Experience with construction projects a plus.
• Strong working knowledge of NYCHA guidelines, HUD relocation standards, and NYC housing regulations.
• Experience managing contracts and supervising subcontractor performance.
• Demonstrated ability to work on occupied renovation projects with sensitive scheduling and safety constraints.

Preferred Qualifications

• Experience managing construction projects with resident focus.
• Familiarity with project management tools such as eBuilder, Procore, or Microsoft Project.
• Experience with CRM platforms and data tracking tools for resident engagement.

Key Skills

• Empathy, cultural sensitivity, and professionalism in resident interactions.
• Excellent written and verbal communication.
• Strong organizational and time management skills.
• Ability to coordinate multiple stakeholders across disciplines and agencies.
• Schedule awareness and adaptability in fast-paced, field-based environments.

SLSCO is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without discrimination because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability status, protected veteran status, or any other federal, state, or local protected class.

SLSCO Sweet Group of New York LLC strongly encourages New York City Housing Authority residents to submit their resume and cover letter for consideration for this job opportunity.