Quality Assurance Designee and Administrator in Raleigh, North Carolina at Southern Energy Management

Multifamily Quality Assurance Designee and Administrator Full-time Salary Position: $55,000 - $70,000

Outstanding benefits package (health, vision, dental, short-term/long-term disability and life insurance, matching 401(k), paid time off, holiday pay, paid training and professional development opportunities, paid time to volunteer, and more).

As SEM’s Multifamily and Commercial division continues to grow in both team size and geographic reach, this role will play a key part in supporting operational efficiency and maintaining quality standards. The MES QAD and Administrative Support position will assist the Field Manager and QAD by helping manage and improve field inspection accuracy & consistency, scheduling processes, and providing support with file QA and other administrative tasks. The RESNET QAD and Administrator role will work with the SEM Multifamily and Commercial Field Manager, Field Team, Program Managers, clients, general contractor teams, and others, to successfully meet selected Certification Program and HERS Rating standards. This position largely consists of remote work focused on Quality Assurance tasks related to Certification Programs, and general administrative support. These QA responsibilities encompass both file and field quality assurance to verify compliance with established field practices, documentation requirements, HERS Rating, and program certification standards. This role will have regular interaction with HERS Raters and RFIs, while also supporting program compliance and documentation. A minimum of 25% of time will be spent on job sites completing QA reviews across multiple states. Candidates should expect out-of-town travel several days per month.

Duties:

Daily responsibilities may include performing field and file QA reviews, aiding in forecasting and reporting initiatives, scrutinizing collected data and documentation, coordinating with field personnel and project teams, and confirming compliance with HERS Ratings and Green Building Program prerequisites for both new construction and rehabilitation projects. Develop and train field team members to ensure compliance with company standards and program requirements. Support management and continuous improvement of field inspection processes. Mentor and support employees while promoting professional development and industry certifications. Assist with quality assurance activities and annual reporting for programs such as RESNET, DOE ZERH, and ENERGY STAR, including conducting quarterly field and file QA reviews. Work closely and collaboratively with general contractors and subcontractors, providing on-site technical assistance to help projects meet program specifications and certification standards. Review field-collected data for accuracy and completeness and ensure proper data entry and documentation.

Qualifications:

Good customer relationship skills are of utmost importance. This position works closely and collaboratively with SEM’s multifamily field team, project managers, client partners, general contractors, and subcontractors. Ability to work outdoors on ladders, in basements, enclosed crawl spaces, and attics. Valid driver’s license and clean driving record. Experience with HERS ratings or energy modeling software. RESNET QAD, HERS RFI/Rater, or a green building program accreditation is preferred. Basic understanding of construction, building science, or energy modeling skills. Problem-solving skills and attention to detail are essential.

Years of experience:

At least 3-5 years of experience in field verification as an RFI/ HERS Rater. Credentialed RESNET HERS Rater. RESNET QAD is highly preferred or ability for fast-track certification. Proficiency in reviewing construction drawings for details and specifications. Proficient in Google Workspace, Microsoft Office, and the ability to navigate web-based platforms. Experience working with cross-functional and geographically distributed teams and meetings. Strong time management skills and the ability to prioritize work and accurately update input of data across multiple platforms with exceptional attention to detail. Excellent communication skills - verbal, written and interpersonal. Ability to maintain one’s own schedule and complete tasks independently with a friendly, outgoing, and enthusiastic attitude. Flexible schedule for supporting project teams to meet deadlines.

SEM values diversity and inclusion and encourages all qualified people to apply. Women, BIPOC, and LGBTQIA+ are encouraged to apply for this position. SEM is a company that values the employment of local community members -- seeking to bring historically disenfranchised voices to the forefront of projects in the field of energy and relating directly to climate justice.