Server in Cambridge, Massachusetts at Stoked Wood Fired Pizza Co

Position Overview

As the primary point of contact for our guests, the server must make sure that each and every guest has a hassle-free and enjoyable time. A solid knowledge of our menu and of beer, wine, and cocktails is necessary and will contribute to the overall experience our guests have with us. As a member of a team you will be expected to help out in other areas of the restaurant if your current responsibilities are fulfilled.

Essential Functions, Skills and Knowledge

• Nurture an atmosphere conducive to creating repeat customers and regular clientele
• Promote the Stoked Pizza brand
• Stay active and knowledgeable about industry/beverage trends and seasonal ingredients
• Welcome guests as they enter and thank them when they leave
• Maintain a clean and presentable appearance
• Care for the dining guests in the restaurant
• Clean and reset tables
• Bring out food for both dining guests and takeout orders
• Take phone calls and be able to answer questions that guests may have
• Maintain a strong knowledge of the food and drink menu
• Always keep a welcoming and friendly attitude while on the floor
• Be available to help other members of the team
• Expand your knowledge beyond what's just listed on the menu
• Serve alcoholic drinks responsibly. Understand how to properly ID someone and know when to stop serving drinks
• Carefully and knowledgeably handle allergen concerns
• Show up to work with a cash bank able to make change for cash payments
• Maintain a clean and organized section
• Regularly check the bathroom conditions and stock supplies
• Efficiently handle the daily prep before and after each shift
• Follow daily cleaning with care and attention to detail

Work Environment

This position operates in a bar and restaurant environment where alcohol is served. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions. Work may involve moderate exposure to unusual elements, such as cleaning chemicals, dirt, dust, fumes, smoke, odors, and/or loud noises.

Physical Demands

This position requires the ability to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds and must occasionally lift and/or move up to 150 pounds with help and/or assistance.

Expected Hours of Work

This is a hospitality position, and as such will require both weekday and weekend/evening hours, as scheduled by management based on the needs of the operation and business.

Travel

This job requires no significant travel to locations other than Stoked Pizza premises.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Required Qualifications, Knowledge, and Skills

• Must have a passion for creating memorable hospitality experiences
• Ability to perform job functions with attention to detail, speed and accuracy
• Possess knowledge of food preparation techniques, service standards, guest relations and etiquette
• Knowledge and passion for wine & beer. Understanding and passion for craft cocktails & spirits
• Be able to effectively work as a team and be able to help out in other positions if needed
• Understanding of Toast POS and OpenTable softwares
• Must possess basic math skills and have the ability to handle money
• Must be willing and able to work a varied schedule including evenings, nights, and weekends and holidays.
• Ability to lift up to 30 pounds
• Ability to move around during entire shift
• Must have a valid alcohol awareness certification or be capable of obtaining certification
• Must have the ability to communicate clearly and directly with guests
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.