Residential Building Concierge - Link Apartments® QPN in Long Island City, New York at Grubb Properties

🏡 Join Our Team as a Residential Building Concierge!
Be the face of our community! As a Residential Building Concierge at Link Apartments® QPN, you’ll create a welcoming and safe environment for residents, guests, and visitors. From greeting guests and answering inquiries to managing deliveries and ensuring smooth building operations, you’ll play a key role in delivering top-notch customer service with a friendly, professional attitude.

Experience in mixed-use residential buildings or 5-star hotels is a plus, along with strong knowledge of local attractions to enhance the resident experience.

Salary Range: $21-$24 per hour, commensurate with experience

This is a prevailing wage role—compensation and benefits are based on federal, state, and/or local wage requirements.

What You'll Be Doing:

• Welcome residents, guests, and visitors with a warm smile.
• Answer calls and questions, helping residents with anything they need.
• Keep the building safe by checking in visitors and monitoring common areas.
• Manage deliveries—receive, store, and notify residents when their packages arrive.
• Keep the front desk and package room tidy and organized.
• Assist with planning fun community events for residents.
• Help the maintenance team by logging service requests and following up.
• Announce food deliveries and guests when needed.
• Stay calm and act quickly during emergencies, following safety guidelines.

🛠️ What We’re Looking For:

• High school diploma or equivalent.
• Love helping people and have 1-2 years of customer service experience.
• Have a positive attitude and strong communication skills.
• Know how to stay organized and handle multiple tasks at once.
• Have basic computer skills (Microsoft Office knowledge is a plus).
• Are dependable, friendly, and a team player.
• Know the local scene (best coffee shops, restaurants, etc.)—that’s a bonus!
• Experience with Yardi is helpful but not required—we’ll train you!

💡 What Makes You a Great Fit?
You’re someone who:

• Works hard – You take pride in doing your job well and supporting the team.
• Works together – You’re a team player who jumps in to help when needed.
• Loves great customer service – You go the extra mile to make people feel welcome.

• Humble – You put the team first and lift others up.
• Driven – You’re eager to learn, grow, and take on new challenges.
• People-smart – You know how to read a room and handle different situations calmly and kindly.

📍 Job Details:

• Location: Link Apartments® QPN — 25-01 Queens Plaza N, Long Island City, NY 11101
• Schedule: Friday-Tuesday, 3pm-11pm EST (Wednesday and Thursday off)
• Physical Requirements: Frequent walking, stair climbing, and lifting up to 25 lbs.
• Work Environment: Office setting and residential buildings
  

At Grubb Properties, we understand the dynamic nature of the concierge role, and the critical features outlined may be subject to change for reasons such as reasonable accommodation or evolving business needs. This job description is not exhaustive, and you may be called upon to undertake non-essential assignments to showcase your unique talents. We are committed to creating an inclusive and equal-opportunity workplace, fostering diversity, and encouraging individuals from all backgrounds to apply.

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MANAGEMENT HAS THE RIGHT TO REVISE THIS JOB DESCRIPTION AT ANY TIME. THE JOB DESCRIPTION IS NOT A CONTRACT FOR EMPLOYMENT, AND EITHER YOU OR THE EMPLOYER MAY TERMINATE EMPLOYMENT AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT NOTICE