Remote After Hours Coordinator in Ann Arbor, Michigan at Safe at Home

Job Title: After Hours Coordinator

Location: Fully Remote (Company laptop provided)

Pay: $13.75 per Hour

This is a remote position that requires active availability during the following times:

Monday: 5:30pm - 6:30pm and 7:30pm - 9pm

Tuesday: 5:30pm - 6:30pm and 7:30pm - 9pm

Total paid hours: 10 hours bi-weekly

Average workload: 5 - 8 hours bi-weekly

Job Summary

Safe at Home, a proud division of Kennedy Care, provides high-quality, professional nanny services throughout Southeast and Southwest Michigan. We support individual families with ongoing, personalized care, and partner with organizations such as Michigan State University, University of Michigan, Ford Motor Company, and Bright Horizons to offer reliable backup child care services to their employees.

We’re currently seeking a compassionate and detail-oriented After Hours Coordinator to support our child care program. This fully remote, part-time position is perfect for someone who thrives in a flexible work environment and is passionate about helping families thrive.

As the After Hours Coordinator, you will serve as the main point of contact for our existing clients, managing shift scheduling and providing administrative support to ensure the smooth and successful operation of our program. You’ll play a key role in upholding Safe at Home’s mission of providing trusted, responsive care to children and their families.

Responsibilities include the following but not limited to:

• Highly attentive to incoming calls
• Ability to communicate effectively to staff and families
• Scheduling Shifts - handle all open shift requests.
• Reach out to caregivers to ensure all shifts are scheduled
• Responding to caregivers and families via email, text and phone calls
• Management of caregivers on staff
• Resolve escalated client and caregiver issues
• Maintaining composure in difficult situations
• Responding to all shift requests in a timely manner
• Documentation
• Maintaining our fill rate
• Use of electronic software for timekeeping
• Complete assigned training and education as necessary

What you can expect from Kennedy Care:

• Flexible schedule
• An office team that cares for employees and clients
• Ongoing training and support
• Generous PTO (paid time off) for all SAH employees
• Opportunities for advancement

Our Values:

Love others – In every interaction, treat our clients and caregivers the way you’d treat them if they were your loved ones

Positivity – Bring positivity and optimism into every encounter

Perseverance – Push through difficult situations in a calm, cool and collected manner to find successful outcomes for our clients, caregivers, community, teammates and ourselves

Authenticity – Be true about your intentions, wants and needs

Kennedy Care is committed to providing a workplace free from discrimination or harassment. We expect every member of the Kennedy Care family to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

Requirements:

• Must be at least 18 years of age
• High School Diploma or equivalent
• Experience working with children in a professional setting
• Knowledge of computer skills
• Compassion for staff and families
• Customer service skills
• Support the administration team