Consumer Loan Processor in Savannah, Georgia at Georgia Heritage Federal Credit Union

Duties and Responsibilities

· Obtains personal and financial information. Answers questions and advises members of loan options, repayment schedules, interest rates, collateral requirements, and other loan details.

· Gathers and organizes required supporting documents for loan closings. Verifies and examines documents for accuracy and completeness.

· Refers the loan to underwriting for review and approval.

· Contacts members concerning acceptance or rejection of loan applications.

· Prepares closing packages and sets up appointments for loan closings. Disburses loan funds. Files loan documents with appropriate agencies.

· Identifies opportunities to cross-sell new or additional services or products to members.

· Enters and maintains accurate loan information on computer operating system and prepares required reports for management.

· Performs other job related duties as assigned

· Produce accurate and complete loan documentation and reports. Meet established deadlines for underwriting and closing.

· Actively cross-sell products and services to members to achieve or exceed X% of all established individual and departmental sales goals.

· Ensure compliance with all applicable Credit Union policies, procedures, and regulations.

· Provide informed, prompt, accurate service, and support to all members and associates. Troubleshoot and resolve member and internal inquiries in a timely and accurate manner, communicating the resolution to affected parties.

· Develop and maintain a thorough knowledge of Credit Union loan products, policies, procedures, standards, and applicable state and federal government rules and regulations.

· Maintain complete and well-organized files and records. Submit required reports by established deadlines.

· Maintain a professional work environment and businesslike appearance

· Experience One year to three years of similar or related experience.

· Education A high school education or GED.

· Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.