Community Engagement Coordinator in Charlotte, North Carolina at Veterans Bridge Home

OVERVIEW

Primary Occupational Specialty: Community Engagement

Secondary Occupational Specialty: Care Coordination

• At Veterans Bridge Home, care coordination often begins with a conversation. As our Community Engagement Coordinator, you’ll meet service members, veterans, and families, listen for what may be affecting their well-being, and help connect them to the right support and follow-up. You’ll also build the community relationships that make those connections possible. If you enjoy getting to know people, bringing partners together, and turning an introduction into meaningful help, this role offers plenty of room to put those strengths to work. You’ll bring curiosity about the factors that shape health and stability, along with the care and attention needed for brief intakes, screenings, and documentation.
• Working in collaboration with the Market’s Executive Director, Employment team, and Care Coordination team, the Community Engagement Coordinator supports the planning, coordination, and execution of community engagement initiatives that align with Veterans Bridge Home’s mission and annual strategic goals. This role focuses on identifying, engaging, and building meaningful connections with Service Members, Veterans, and their Families (SMVF) through community events, outreach activities, volunteer opportunities, and other market-based programming.
• The Community Engagement Coordinator is responsible for supporting a thoughtful and intentional process for tracking SMVF participation, engagement, and follow-up activities before, during, and after events throughout the market. Through close collaboration with internal teams and community partners, this role helps strengthen outreach efforts, improve visibility of available resources, and promote meaningful connections to supportive services and programs.
• This position supports the management and utilization of technology platforms and data systems to document, track, and analyze SMVF engagement and participation trends. The coordinator implements best practices and standardized procedures to maintain accurate and timely data entry, ensuring the integrity of participant records, communication efforts, demographic information, and follow-up activities related to care coordination and resource connection.
• Using dashboards, tracking tools, meetings, and supervision, the Community Engagement Coordinator helps prioritize outreach efforts and supports successful engagement strategies that promote connection, wellbeing, and long-term support for SMVF within the market.
• GENERAL RESPONSIBILITIES
• Lead community engagement efforts to achieve goals outlined in the annual Veterans Bridge Home plan and funding requirements by identifying and engaging Service Members, Veterans, and their Families (SMVF) through events, outreach activities, and community-based programming.
• Plan, coordinate, resource, attend, facilitate, and support community engagement events in collaboration with market teams and strategic partners to increase awareness of available resources and services, including mental health and suicide prevention resources, while promoting the health and wellbeing of SMVF.
• Engage SMVF at community events and through referrals received in Unite Us from NC Serves, providers, and SMVF self-referrals; conduct brief intakes (in person or by phone) including suicide screening to identify needs and determine appropriate support, referrals, and follow-up actions.
• Following intake and screening, refer SMVF to appropriate community resources, send resource information directly to clients, and consult or collaborate with Care Coordination/Navigation teammates for additional assessment, specialized screening, or connection to emergency/crisis resources when appropriate.
• Ensure eligible veterans are successfully connected to the U.S. Department of Veterans Affairs (VA) and Veterans Health Administration (VHA).
• Provide timely, person-centered follow-up through phone calls, emails, and personalized outreach to re-engage SMVF in community events, social enrichment opportunities and partner programs.

GENERAL QUALIFICATIONS

To perform this job successfully, an individual must meet the following criteria. Reasonable accommodation may be provided to enable otherwise qualified individuals with disabilities to perform essential functions.

• 1–2 years of professional experience in community engagement, outreach, event planning, customer service, sales, case management, human services, or a related field; or an equivalent combination of work experience, training, military experience, and education. Bachelor’s Degree preferred (Social Sciences or related field preferred).
• Veteran or military spouse preferred or demonstrated understanding and application of military cultural competency.
• Demonstrated commitment to ethical practice, cross-cultural awareness, and alignment with the mission and values of Veterans Bridge Home.
• Excellent written and verbal communication skills, including the ability to effectively present, facilitate, and communicate in both in-person and virtual environments.
• Demonstrated initiative, accountability, strategic thinking, and attention to detail, with the ability to work independently, adapt to changing priorities, and manage responsibilities in a fast-paced environment.
• Ability to recognize challenges, identify solutions, and communicate effectively up, down, and across the organization to support the needs of Service Members, Veterans, and their Families (SMVF).
• Strong organizational and time management skills, with the ability to manage multiple priorities, coordinate events and outreach activities, and effectively utilize available resources.
• Excellent interpersonal and relationship management skills, with the ability to professionally engage and collaborate with community partners, volunteers, internal teams, and diverse stakeholder groups.
• Ability to work collaboratively across diverse health and human service settings and support a culture of collective impact and community partnership.
• Demonstrated ability to establish goals, measure engagement efforts, and articulate the value and impact of outreach activities and community relationships.
• Ability to work autonomously, navigate ambiguity, and exercise sound judgment in complex or evolving situations while maintaining professionalism and accountability.
• Proficiency with Microsoft Office Suite, Teams, SharePoint, and web-based applications, with the ability to learn and effectively utilize new technology platforms used by Veterans Bridge Home.
• Valid driver’s license, reliable transportation, and current automobile insurance are required.
• This position requires approximately 25-30% travel, including local, regional, and overnight travel as needed.

SALARY AND BENEFITS

• Full-Time Hours: Schedule will be determined with supervisor to best support community events and stakeholder schedules. Schedule will include nights and weekends as needed.
• Compensation will be determined based on education and experience.
• Benefits include Stipend, Short Term Disability, PTO (Paid Time Off), 401k with match.

Important Interview & Security Information

To help protect our candidates from fraudulent recruiting activity, please note that all official interview calendar invitations from Veterans Bridge Home will come directly from pvacho@veteransbridgehome.org or scole@veteransbridgehome.org.

Veterans Bridge Home will never ask you to pay a fee, purchase equipment, provide payment information, or use or purchase a specific type of computer or device as part of our interview or hiring process.

If you receive an interview invitation or recruiting communication that appears to be from Veterans Bridge Home but comes from another source, please do not respond or provide any personal or financial information. You are welcome to contact me directly at pvacho@veteransbridgehome.org to verify the communication.