Program/Mutuel Supervisor - Full Time in Northfield, Ohio at Northfield Park Racino

The Program/ Mutuel Supervisor is responsible for producing and printing all the daily programs used by Track guests and assisting mutuel department during open hours.

Schedule

In this role, you will work a combination of both first and second shift. Shift times can vary in between the hours of 10am - midnight.

Principal Duties & Responsibilities

• Responsible for all training of program department employees.
• Responsible to produce all on-site racing programs including program layout and printing.
• Responsible for program and mutuel sellers and their accountability while on duty.
• Responsible for opening and/or closing duties for program and mutuel department.
• Responsible for daily paperwork and reporting for programs and mutuels.
• Responsible for heavy duty copy and tote machines and their malfunctions and servicing.

Supervision

All Program Department and mutuel personnel including sellers and printers.

• Knowledge of horse racing/simulcast industry.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, guests and horsemen.
• Ability to maintain a calm, composed presence in an often-challenging environment where multi-tasking occurs.
• Must be able to obtain an Ohio State Racing Commission License.

Education

• High School Diploma or GED Required

Work Experience

• 1+ Years of Prior Relevant Experience Customer service Required

Working Conditions and Physical Requirements

• Flexible working schedule, which includes nights and weekends
• Occasionally required to stand, walk, and sit throughout the shift
• Must be able to lift 40 pounds
• Requires frequent wrist and hand use.

Knowledge, Skills and Abilities

• General knowledge of mathematical skills including addition, subtraction, multiplication and division
• Ability to effectively communicate in English, in both written and verbal forms
• Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
• Ability to lead and mentor a team
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards