Supervisor, Claims A/R in Kirtland, Ohio at Signature Health Inc

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Professional Development Support

SCOPE OF ROLE

The Supervisor, Claims A/R is responsible for leading the daily operations of the Billing & Claims team and ensuring the accurate, timely, and compliant processing of insurance claims and payments. Reporting to the Senior Manager, Revenue Cycle, this role provides direct supervision, coaching, and support to team members while driving workflow efficiency and operational excellence. The Supervisor, Claims A/R oversees payer related functions, including provider enrollment, insurance account analysis, denial resolution, and payment posting, and ensures that staff are equipped with the knowledge, tools, and guidance needed to perform at a high level. The Supervisor, Claims A/R proactively identifies workflow gaps, implements process improvements, and escalates issues appropriately to maintain compliance and support organizational goals.

HOW YOU’LL SUCCEED

• Demonstrated ability to oversee daily team operations and maintain alignment with departmental goals, consistent with the requirement to oversee the daily objectives of the Billing & Claims team, ensuring efficiency and accuracy.
• Actively engage in coaching, mentoring, and developing team members through ongoing feedback and structured performance reviews.
• Build trust and confidence by being a reliable and prompt resource for staff questions, escalations, and problem solving.
• Identify inefficiencies and implement process improvements that reduce rework and accelerate claim resolution and payment receipt.
• Identify workflow bottlenecks and implement practical, sustainable improvements that enhance productivity.
• Communicate effectively with internal teams, providers, and external partners to resolve claim-related concerns.
• Escalate systemic or high impact issues promptly, ensuring leadership has visibility into barriers and risks.
• Foster a positive team culture that values accountability, accuracy, and continuous improvement.
• Communicate expectations clearly and follow up with coaching that supports both performance and growth.
• Use data and trends to guide decisions, refine processes, and improve turnaround times.
• Other duties as assigned.

KNOWLEDGE & EXPERIENCE

• Associate's degree in medical billing, coding, healthcare or relevant discipline required.
• 2 years of experience in a team lead or supervisory adjacent role required.
• 3 years’ experience working with an EHR system required.
• 4 years of experience working with payer sources, such as Medicare, Medicaid and Commercial insurance required.
• Proven success implementing workflow improvements or operational efficiencies preferred.
• Experience training staff, auditing work, and supporting performance management preferred.
• Proficient computer skills with a working knowledge of Microsoft Suites are required, such as Excel, Word, Teams, and Outlook.

WORKING CONDITIONS

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.