Part-Time Telemarketing Specialist in OAK PARK, Illinois at Jeffrey Hines State Farm

• Outbound Calling & Prospecting
• Make consistent outbound calls to prospective and existing customers.
• Contact agency-generated leads, internet leads, previous quote opportunities, referrals, and other approved prospect lists.
• Re-engage customers and prospects who previously requested insurance information.
• Introduce the agency and create interest in discussing insurance needs.
• Ask appropriate qualifying questions to identify potential opportunities.
• Identify prospects interested in auto, homeowners, renters, life, and other available insurance products.
• Conduct approved outreach to existing customers regarding additional insurance needs.
• Generate referral opportunities when appropriate.
• Appointment Setting

The primary objective of the Part-Time Telemarketing Specialist is to create qualified appointments and conversations for the licensed sales team.

• Schedule qualified appointments with prospective customers.
• Connect interested prospects with licensed sales representatives.
• Conduct warm transfers when appropriate.
• Confirm scheduled appointments.
• Follow up with prospects who miss or reschedule appointments.
• Maintain accurate notes regarding the customer's needs and reason for the appointment.
• Consistently work toward established appointment and conversion goals.
• Lead Follow-Up

• Respond promptly to assigned leads.
• Make multiple contact attempts when appropriate.
• Follow established agency lead-management processes.
• Maintain an organized pipeline of prospects.
• Recycle older leads and previous quote opportunities.
• Document prospect responses and future follow-up dates.
• Follow up on missed appointments.
• Maintain accurate customer and prospect information in agency systems.

• Outbound calls completed
• Customers and prospects contacted
• Meaningful conversations
• Qualified opportunities generated
• Appointments scheduled
• Appointments completed
• Warm transfers
• Quote opportunities generated
• Follow-up activities completed
• Appointment conversion rates

• Communicate professionally and enthusiastically.
• Build rapport quickly over the telephone.
• Ask effective questions and listen carefully to responses.
• Clearly communicate the reason for the call.
• Use agency-approved scripts and conversation frameworks.
• Respond professionally to common objections.
• Remain courteous when customers are not interested.
• Represent the agency professionally during every interaction.

• Generate qualified appointments.
• Create warm transfer opportunities.
• Provide accurate notes regarding prospect conversations.
• Communicate important information to the assigned sales representative.
• Follow up with prospects requiring additional nurturing.
• Assist with appointment confirmations.
• Participate in sales meetings, training, and coaching when scheduled.
• Work with agency leadership to improve scripts, calling strategies, and appointment results.

• Is comfortable making outbound telephone calls.
• Has a confident and professional telephone presence.
• Enjoys talking with people.
• Can quickly establish rapport.
• Is persistent and able to handle rejection professionally.
• Is motivated by goals and performance incentives.
• Has strong organizational and follow-up skills.
• Can follow a script while maintaining a natural conversation.
• Is comfortable working independently.
• Is dependable and punctual.
• Is coachable and receptive to feedback.
• Can maintain high productivity during a limited part-time schedule.
• Has basic computer and data-entry skills.
• Demonstrates professionalism and a positive attitude.
• Previous experience in telemarketing, appointment setting, inside sales, customer service, call centers, lead generation, or insurance is preferred but not required for the right candidate.

• Part-Time Base Compensation + Performance-Based Incentives
• Additional earning opportunities may be tied to:
• Qualified appointments
• Completed appointments
• Warm transfers
• Quote opportunities
• Lead conversion
• Production resulting from generated opportunities
• Achievement of individual and agency goals
• Specific hourly compensation, incentive structure, and performance expectations will be discussed during the interview process.

• Telephone prospecting
• Appointment-setting techniques
• Building rapport
• Agency-approved scripts
• Asking qualifying questions
• Objection handling
• Lead follow-up
• Referral conversations
• CRM and lead-management systems
• Insurance terminology
• Customer communication
• Time management
• Productivity strategies
• Compliance requirements
• Regular coaching, call reviews, and role-playing may be incorporated to help improve performance.