Parts Support Coordinator in Torrington, Connecticut at WITTMANN USA INC

WITTMANN is a global leader in industrial robotics, automation, and injection molding technology. We are seeking a Parts Coordinator to support customers and field service technicians across North America with spare parts coordination for robotic and automation equipment.

Job Summary:

This role provides phone and email spare parts support for robot and automation products to customers and field service technicians across North America.

Duties/Responsibilities:

1. Respond to phone and email inquiries from customers, regional sales managers, and service engineers.

2. Prepare formal Parts quotations based on requests received by phone or email.

3. Create and process spare parts, repair and retrofit orders.

4. Coordinate and track the shipment of spare parts orders, providing delivery updates to customers.

5. Issue Return Authorizations and manage the processing of returned parts as needed.

6. Maintain timely digital filing of all support documentation related to quotations and sales orders.

7. Research and address customer inquiries related to accounts receivable and invoices.

8. Provide status updates and tracking information to customers as needed.

Education: High school or equivalent

Certifications/Licenses: None

Required Skills/Abilities:

1. Strong written and verbal communication skills, including the ability to hold clear conversations with customers and compose emails using proper grammar and punctuation.

2. Proficiency with Microsoft Office applications (Excel, Word, Outlook, etc.).

3. Solid mechanical and technical aptitude with strong attention to detail.

4. Comfortable learning and navigating internal software programs and related computer systems.

5. Professional interpersonal skills with the ability to work effectively both independently and within a team

6. Ability to read and interpret parts lists and robot diagrams.

7. Strong organizational, multitasking, and time-management skills with the ability to manage changing priorities in a fast-paced environment.

8. Accurate keyboarding and data-entry skills.

Benefits summarized:

• Health, dental, and vision benefits
• Life and disability insurance
• Supplemental and voluntary insurance options
• Paid holidays, personal days, sick time, and vacation
• 401(k) retirement plan with company match
• Annual profit-sharing opportunity