Counter Person in Springfield, Massachusetts at Bobcat | GDN
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Job Description
Location: GDN Springfield IL
Time Type: Full time
Req ID: JR102948
Description:
We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.
Counter Person – Parts/Rental (Dual Role)
Gateway Dealer Network is one of the largest Bobcat and compact construction equipment dealerships in the U.S., serving 11 states across the Midwest, Southeast, and Western regions, with headquarters in St. Louis, MO. Due to continued growth, we have an exciting opportunity for the right individual to join our team as a Counter Person for Parts and Rentals.
This dual-role position is ideal for someone who enjoys working with people, solving problems, and keeping operations running smoothly. You’ll serve as the go-to person for both rental equipment and parts support, ensuring customers receive the right solutions with top-notch service.
Counter Person
$22.00-$25.00 DOE
Monday-Friday (7am-5pm)
Great Benefits!
Dog Friendly work environment!
Job Responsibilities
Rental Counter Duties
Manage a fleet of Bobcat track loaders, excavators, and attachments.
Assist customers in choosing the right equipment and attachments for their projects.
Inspect and prepare rental equipment to ensure it’s clean, maintained, and rental ready.
Check in returned equipment and coordinate any needed service or repairs.
Partner with the Branch Manager to review rental reports and maximize profitability.
Schedule and coordinate transportation of rental equipment while maintaining trailer inventory.
Promote safe use and handling of all equipment.
Deliver an outstanding rental experience by working independently and as part of a team.
Parts Counter Duties
Assist walk-in and phone customers with parts selection in a friendly, professional, and efficient manner.
Collaborate with Sales, Service, and Rental departments to ensure customer satisfaction.
Monitor inventory and determine which parts require special ordering.
Support the Parts Manager with analyzing and resolving inventory discrepancies.
Skills & Requirements
Strong customer service and communication skills.
Ability to multitask and thrive in a fast-paced environment.
Proficiency with computers and administrative tasks.
Positive, proactive attitude and strong attention to detail.
What We Offer
Supportive team environment.
Training and advancement opportunities.
Work with industry-leading equipment.
Competitive pay and full benefits package.
If you’re passionate about helping customers and want to grow your career in the equipment industry, we encourage you to apply!
We are always on the lookout for people who bring fresh perspective and life experiences to our team.