Caregiver Success Coordinator in Grayson, Kentucky at FirstLight Home Care of Eastern KY

The Caregiver Success Coordinator ensures the high performance, growth, and retention of our caregiving team. This role manages the entire employee lifecycle after hire. Responsibilities include leading orientation, training, verifying clinical skills, and conducting in-field supervisory visits. This position bridges office operations and field staff to maintain regulatory compliance and high-quality client care.

Onboarding & Training:

* Lead orientation: Conduct new hire onboarding, agency orientation, and initial culture integration.

* Deliver training: Facilitate mandatory initial training and ongoing professional development modules.

* Verify competencies: Complete hands-on skill check-offs to ensure safe, high-quality client care.

Field Supervision & Quality AssuranceConduct field visits:

* Perform scheduled and unannounced in-home supervisory visits for caregivers.

* Evaluate performance: Observe caregiver techniques, document adherence to care plans, and provide real-time coaching.

* Address issues: Resolve performance gaps or client concerns discovered during field visits promptly.

Compliance & Document ManagementTrack credentials:

* Monitor expiration dates for certifications, licenses, background checks, and health screenings.

* Maintain audits: Keep caregiver personnel files audit-ready and fully compliant with state regulations.

* Report status: Provide weekly compliance updates to the leadership team regarding staff eligibility.

Retention & EngagementSupport caregivers:

* Act as the primary point of contact for caregiver questions, coaching, and professional support.

* Drive retention: Develop and execute engagement initiatives, recognition programs, and feedback surveys to reduce turnover.

* Conduct exit interviews: Gather feedback from departing staff to identify operational areas for improvement.

We offer: PTO, 401K, Free Insurance, Dental, Vision.