Cocktail Server - Part Time - 3rd Shift in Northfield, Ohio at Northfield Park Racino

Primary Purpose

It is the responsibility of the Cocktail Server to take and deliver customer orders, maintain tables, guest satisfaction and finalize checks

Principal Duties & Responsibilities

Take order(s), and serve food and drinks efficiently and accurately in work area as applicable.

Place order(s), and garnish and serve cocktails to guests.

Maintain complete knowledge of menu items, liquor brands, beers and non-alcoholic selections available.

Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately.

Perform opening and closing duties based upon shift assignment to include fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.

Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Required for All Jobs

• Proof of eligibility to work in the United States.

Education

• High School Diploma or GED - Preferred

Work Experience

• 6+ Months of Prior Relevant Experience as a cocktail and/or food server in a similar environment - Preferred

Additional Requirements

• Work varied shifts, to include weekends and holidays. - Required

Knowledge, Skills and Abilities

• Knowledge of beverages on menu, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes.
• Highly motivated and energetic personality.
• Ability to take initiative and exhibit flexibility.
• Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts.
• Ability to lead and mentor a team.

Physical Requirements

• Bending
• Carrying __pounds
• Clear speech - simple
• Hearing/Listening
• Lifting __pounds
• Near vision
• Normal vision
• Pushing/Pulling
• Reaching
• Sitting
• Standing - 5 hours minimum
• Walking

Work Environment

• Communication - verbal
• Communication - written
• Contacts - works alone
• Contacts - works around others
• Contacts - works with others
• Exposure to dust / dirt
• Exposure to fumes / odors
• Fast pace
• Indoors
• Noise levels - low to moderate
• Noise levels - high
• Restricted area
• Shifts
• Smoke

Mental Requirements

• Comprehension
• Customer service
• Decision making
• High pressure
• Judgment
• Memorization
• Organization
• Perception
• Reading - simple
• Repetition
• Tight deadlines