Product Success Manager in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Success Manager in India.

This role is an excellent opportunity for a customer-focused and technically minded professional who enjoys helping organizations maximize the value of SaaS platforms. You will play a key role in supporting enterprise customers by optimizing platform configurations, improving adoption, and ensuring smooth operational performance across multiple accounts. Working closely with customer success and product teams, you’ll contribute to scalable solutions that enhance user experience and long-term customer satisfaction. The environment is fast-paced, collaborative, and fully remote, offering exposure to global clients and cross-functional initiatives. This position is ideal for someone who combines strong analytical thinking with excellent communication and relationship-building skills. You’ll have the chance to drive meaningful impact while growing within a dynamic international setting.

• Configure, maintain, and optimize customer platform environments, including workflows, automation processes, dashboards, and user management settings.
• Support multiple mid-tier customer accounts by ensuring platform adoption, data quality, and alignment with operational best practices.
• Act as the first line of technical support for customer inquiries, resolving issues efficiently before escalation when possible.
• Conduct platform audits to identify gaps, inefficiencies, or opportunities for improvement, and implement recommendations that enhance customer outcomes.
• Assist with reporting accuracy, KPI tracking, dashboard management, and preparation for customer performance reviews.
• Deliver onboarding sessions, administrator training, and user enablement programs to ensure customers fully leverage platform capabilities.
• Support feature rollouts, platform expansions, and workflow scaling initiatives in collaboration with customer success and product teams.
• Maintain detailed documentation of configurations, updates, and operational procedures while contributing to internal best practices and process improvements.

• Background in technical, analytical, or business-related disciplines such as Engineering, Computer Science, Economics, or similar fields.
• Previous experience working with SaaS platforms, customer success operations, technical account management, or platform configuration.
• Strong problem-solving abilities with excellent attention to detail and organizational skills.
• Ability to manage multiple customers, projects, and priorities simultaneously in a fast-paced remote environment.
• Comfortable explaining technical concepts and platform functionalities to non-technical stakeholders and end users.
• Experience with onboarding, customer training, adoption strategies, or implementation support is highly valued.
• Excellent communication and collaboration skills with a customer-centric and proactive mindset.
• Fluency in English is required; additional languages such as French, German, Italian, Portuguese, or Spanish are considered a strong advantage.
• Ability to work flexible business hours aligned with customer time zones while thriving in a globally distributed team environment.

• Competitive compensation package with opportunities for career progression and professional development.
• Fully remote work environment with flexibility and no in-person meeting requirements.
• Exposure to international enterprise customers and cross-functional collaboration opportunities.
• Inclusive and high-growth culture designed to support innovation, learning, and long-term career success.
• Access to mentorship programs, leadership development initiatives, and regular coaching sessions.
• Opportunity to work with modern SaaS technologies and contribute to scalable customer success operations.
• Standard weekday schedule with no night shifts required.
• Dynamic and collaborative environment that encourages ownership, continuous improvement, and professional growth.