Client Service Analyst - PPM in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Service Analyst - PPM in United States.

This role offers an excellent opportunity for an analytical and detail-oriented professional to support healthcare policy and client service operations in a fast-paced remote environment. As a key member of the client support team, you will help streamline policy presentation processes, perform complex data analysis, and assist with operational and reporting activities that directly impact client success. The position combines healthcare industry knowledge, advanced reporting skills, and cross-functional collaboration to deliver accurate and timely insights. You will work closely with policy leaders and client-facing teams to support decision-making, resolve inquiries, and improve reporting workflows. Ideal candidates are organized problem solvers who enjoy working with data, managing multiple priorities, and contributing to high-quality client service delivery. This fully remote role provides strong professional development opportunities within a collaborative and supportive team culture.

• Support Medical Policy Directors and client-facing teams throughout new policy development and presentation processes.
• Prepare policy presentation materials, decision matrices, and business intelligence reports using reporting and analytics tools.
• Review policy selections to ensure alignment with appropriate claim types, lines of business, and operational requirements.
• Perform detailed data analysis and generate ad hoc reports using Web Intelligence, Tableau, BI tools, and other reporting platforms.
• Research and respond to client inquiries related to healthcare policies, claims, and operational processes.
• Analyze reporting outputs to identify trends, troubleshoot issues, and provide accurate recommendations or solutions.
• Assist with formatting, documentation, and presentation preparation for client-facing meetings and reviews.
• Collaborate across departments and participate in team initiatives, projects, and continuous improvement efforts.
• Maintain compliance with internal procedures, confidentiality standards, and quality expectations.

• Bachelor’s degree in Business, Healthcare, or a related field preferred, or equivalent relevant experience.
• Less than 1 year of related professional experience, preferably within healthcare, claims analysis, or client services.
• Advanced Excel skills, including pivot tables, VLOOKUPs, statistical functions, and complex formulas.
• Familiarity with U.S. healthcare systems, medical claims processes, and healthcare-related analytics.
• Strong analytical and problem-solving abilities with attention to detail and accuracy.
• Excellent verbal and written communication skills with the ability to explain findings clearly and professionally.
• Ability to manage multiple priorities, meet deadlines, and work effectively both independently and within a team environment.
• Experience handling confidential information with professionalism and discretion.
• Strong organizational skills, adaptability, and eagerness to learn new systems, software, and processes.
• Ability to work productively in a remote environment with a dedicated workspace and reliable high-speed internet connection.

• Fully remote work opportunity available anywhere within the continental United States
• Competitive hourly compensation ranging from $20.75 to $24.75 per hour
• Overtime eligibility for applicable hours worked
• Comprehensive medical, dental, vision, disability, and life insurance coverage
• 401(k) savings plan with employer-supported benefits
• Paid family leave and generous paid time off package
• 9 paid holidays annually plus additional PTO based on tenure
• Collaborative and supportive work culture focused on professional development
• Opportunity to gain experience within healthcare analytics and client services operations