Janitorial Area Manager/Projects- BILINGUAL in Santa Ana, California at Sea Crest Maintenance Services LLC

Sea Crest Facilities Services, LLC

Location: Orange County, California
Department: Operations
Position Type: Full-Time / Field-Based
Proposed Annual Salary: $72,384
Proposed Classification: Salaried / Exempt, subject to duties review
Reports To: Operations Management

The Area Manager – Field Operations & Special Projects is responsible for overseeing daily field operations, employee performance, contractual service compliance, client satisfaction, labor management, and special projects across an assigned portfolio of commercial and residential properties throughout Orange County.

This position combines operational management, employee supervision, client relationship management, administrative accountability, and hands-on specialty cleaning services, including pressure washing, floor care, carpet cleaning, and window washing.

The Area Manager ensures contractual obligations are fulfilled, labor resources are managed efficiently, service standards are maintained, and special projects are completed safely, professionally, and within approved budgets.

The ideal candidate is a bilingual, results-driven leader with strong janitorial operations experience, technical knowledge of specialty cleaning services, excellent computer skills, and the ability to balance management responsibilities with practical field support.

• Oversee daily operations across assigned client accounts and properties.
• Manage field employees, leads, and supervisors within the assigned portfolio.
• Ensure operational consistency, adequate staffing, and timely service delivery.
• Establish operational priorities and coordinate daily assignments.
• Monitor productivity, service quality, staffing requirements, and labor utilization.
• Address operational deficiencies and implement corrective measures.
• Support new account startups, service transitions, and operational improvements.
• Maintain accountability for assigned accounts and their operational performance.

• Conduct routine and unannounced jobsite inspections.
• Review and understand each client's contractual scope of work, service frequencies, staffing requirements, and operational expectations.
• Verify that services are completed according to approved contractual specifications.
• Identify incomplete services, performance deficiencies, and deviations from contractual obligations.
• Maintain accurate inspection records, photographs, and corrective action documentation.
• Ensure employees are not performing unauthorized services outside the contractual scope.
• Identify opportunities for additional services and submit recommendations for management review.
• Follow up on deficiencies until satisfactory resolution.

• Supervise, coach, evaluate, and manage assigned field employees.
• Monitor employee attendance, punctuality, productivity, performance, and professional conduct.
• Manage employee schedules and labor allocation according to operational and contractual requirements.
• Review and approve employee timecards accurately and within Company deadlines.
• Monitor overtime, labor costs, missed punches, and scheduling discrepancies.
• Ensure compliance with meal and rest period requirements and accurate recording of all hours worked.
• Address performance deficiencies through coaching, documented corrective actions, and progressive discipline as appropriate.
• Prepare, issue, and document verbal warnings, written warnings, and other disciplinary actions in coordination with Human Resources.
• Recommend personnel changes, employee transfers, and corrective measures based on operational needs.
• Refer employee relations concerns, complaints, accommodations, and sensitive employment matters to Human Resources.
• Maintain employee confidentiality and ensure consistent application of Company policies.

• Plan, coordinate, supervise, and, when operationally necessary, perform approved specialty cleaning projects, including pressure washing, floor stripping and waxing, buffing, polishing, carpet cleaning, carpet extraction, and window washing.
• Evaluate project requirements, equipment needs, labor hours, materials, supplies, and operational feasibility.
• Perform or provide hands-on technical assistance with specialty cleaning equipment and procedures when needed.
• Coordinate project schedules, employee assignments, equipment, and necessary resources.
• Ensure specialty projects are performed according to approved proposals, contractual requirements, and Company procedures.
• Monitor project quality, productivity, material usage, labor costs, and completion timelines.
• Ensure proper use of pressure washers, floor machines, carpet extractors, window cleaning equipment, chemicals, and personal protective equipment (PPE).
• Ensure employees follow applicable safety procedures, including fall prevention, ladder safety, chemical handling, and equipment operation.
• Conduct project inspections and verify satisfactory completion.
• Document project progress, completion photographs, labor utilization, and service deficiencies.
• Communicate project results, unexpected expenses, and operational challenges to management.
• Obtain proper management authorization before initiating any additional services or projects outside the approved contractual scope.

• Maintain professional relationships with assigned client representatives.
• Conduct client walkthroughs and operational meetings as needed.
• Address service complaints promptly and coordinate corrective action.
• Communicate operational changes, staffing concerns, and service-related updates.
• Identify potential service improvements and business opportunities.
• Maintain accountability for client satisfaction and service consistency.
• Escalate contractual disputes, pricing requests, and significant service concerns to Operations Management.

• Monitor labor utilization, staffing efficiency, and operational productivity.
• Evaluate project labor requirements and resource allocation.
• Identify unnecessary overtime, scheduling inefficiencies, and opportunities for cost control.
• Assist with project estimates, labor projections, and service proposals.
• Monitor supply consumption and equipment utilization.
• Support management in maintaining account profitability and operational efficiency.
• Report operational concerns that may affect labor budgets, service quality, or client retention.

• Prepare accurate operational reports, inspection documentation, and project updates.
• Use Microsoft Word, Excel, and Outlook proficiently to prepare reports, manage spreadsheets, communicate with management, and maintain operational records.
• Create, update, and maintain Excel spreadsheets for employee schedules, labor tracking, project costs, operational performance, and other assigned reports.
• Use basic Excel formulas, sorting, filtering, and formatting to organize and analyze operational information.
• Prepare professional written communications, documents, and reports using Microsoft Word.
• Manage email correspondence, appointments, and operational communications through Microsoft Outlook.
• Maintain employee performance and disciplinary documentation.
• Submit required photographs, reports, and service completion records through Company systems.
• Utilize electronic timekeeping systems, mobile applications, and digital inspection platforms.
• Follow up on assigned management directives and action items.
• Participate in operational meetings and communicate departmental priorities.
• Coordinate with Human Resources, Payroll, Safety, and other departments as needed.

• Must possess and maintain a valid California driver's license.
• Must have an acceptable DMV record meeting Company vehicle insurance requirements.
• Must satisfactorily complete a job-related background check following a conditional offer of employment.
• Must complete the required Hogan behavioral assessment.
• Must complete a job-related skills assessment, including Microsoft Word and Excel proficiency.
• Must demonstrate fluent English and Spanish communication skills.

All employment screening requirements will be administered in accordance with applicable California employment laws.

All candidates will participate in the following selection process:

Evaluation of qualifications, professional experience, bilingual proficiency, leadership capabilities, computer literacy, and general suitability.

Evaluation of operational management experience, contractual compliance, employee supervision, labor management, pressure washing, floor care, carpet cleaning, window washing, specialty project knowledge, and administrative capabilities.

Evaluation of leadership judgment, financial awareness, accountability, organizational alignment, communication, and management capabilities.

1. Hogan Behavioral Assessment

Evaluation of work-related behavioral tendencies, leadership characteristics, and potential workplace challenges.

2. Job-Related Skills Assessment

Practical evaluation covering:

• Field supervision and contractual compliance.
• Time and labor management.
• Employee coaching and disciplinary scenarios.
• Specialty cleaning knowledge and operational problem-solving.
• Microsoft Word proficiency: Creating, editing, formatting, and organizing professional documents.
• Microsoft Excel proficiency: Data entry, basic formulas, sorting, filtering, and managing operational spreadsheets.
• Email communication and general computer literacy.

3. Bilingual Proficiency Evaluation

Verification of professional English and Spanish speaking, reading, and writing abilities.

A conditional offer may be extended following successful completion of the interview and assessment process, subject to:

• Satisfactory job-related background screening.
• Acceptable DMV/MVR results.
• Verification of required qualifications and employment eligibility.

Criminal history information will be evaluated individually in accordance with California Fair Chance requirements and applicable laws.

• Frequent travel between assigned Orange County client locations.
• Regular walking, standing, and movement throughout commercial and residential properties.
• Ability to inspect and demonstrate cleaning and specialty project procedures.
• Occasional hands-on operation of pressure washing, floor care, carpet cleaning, and window washing equipment.
• Ability to lift or move equipment and supplies weighing up to 50 pounds, with or without reasonable accommodation.
• Work may involve indoor and outdoor conditions, cleaning chemicals, mechanical equipment, and varying weather conditions.
• Window washing activities must comply with applicable fall protection, ladder safety, and equipment requirements. Employees may not perform work requiring specialized training or authorization unless properly qualified.

The Area Manager is responsible for directing assigned field operations, managing employee performance, coordinating staffing, overseeing contractual service delivery, and ensuring operational accountability.

The position may recommend and administer disciplinary actions within established Company procedures and in coordination with Human Resources.

Employee terminations, suspensions, significant personnel decisions, contractual modifications, unauthorized expenditures, and formal employee investigations require appropriate management and Human Resources review.

Performance will be evaluated based on:

• Contractual scope-of-work compliance.
• Quality and consistency of jobsite inspections.
• Client satisfaction and account retention.
• Employee performance and management effectiveness.
• Timecard accuracy and labor cost control.
• Appropriate disciplinary documentation and follow-through.
• Successful completion of pressure washing, floor care, carpet cleaning, window washing, and specialty projects.
• Project productivity, quality, and cost management.
• Accuracy and timeliness of operational reporting.
• Proficiency in Microsoft Word, Excel, and other required Company systems.
• Leadership, accountability, communication, and problem-solving.

Proposed Annual Salary: $72,384

This is the previously identified proposed 2027 California minimum salary threshold for the standard executive, administrative, and professional exemptions, subject to confirmation against the applicable published wage requirements before implementation.

Exempt classification is contingent upon confirmation that the position satisfies all applicable salary and duties requirements. The position's actual management authority, time spent performing exempt responsibilities, and hands-on project duties must be evaluated before final classification.

Sea Crest Facilities Services, LLC is an Equal Opportunity Employer. Reasonable accommodations will be provided in accordance with applicable law. This job description may be modified based on operational and business needs.

• Minimum three years of supervisory or management experience in commercial janitorial services, facilities maintenance, or related field operations.
• Demonstrated experience managing multiple client locations and frontline employees.
• Knowledge of commercial cleaning procedures, contractual service requirements, and quality control.
• Hands-on experience with pressure washing, floor care, carpet cleaning, and window washing, including knowledge of equipment, cleaning methods, chemicals, and applicable safety procedures.
• Ability to assess specialty cleaning projects, estimate labor and material requirements, and coordinate successful completion.
• Knowledge of safe equipment operation and applicable workplace safety requirements for specialty cleaning services.
• Experience with employee scheduling, timekeeping, labor management, performance evaluations, and disciplinary procedures.
• Strong client service, leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities independently.

• Fluent bilingual English/Spanish required, including professional speaking, reading, and writing proficiency in both languages.
• Must be able to communicate effectively with employees, clients, supervisors, and management in English and Spanish.
• Must be capable of conducting employee coaching, operational meetings, and written communications in both languages.

• Strong computer literacy is required.
• Must demonstrate proficiency in Microsoft Office applications, particularly Microsoft Word, Excel, and Outlook.
• Must be able to independently create, edit, and manage Word documents, Excel spreadsheets, operational reports, employee schedules, and project tracking records.
• Must possess practical Excel skills, including data entry, formatting, basic formulas, sorting, filtering, and maintaining labor and project tracking spreadsheets.
• Must be comfortable using email, electronic timekeeping systems, digital inspection forms, mobile applications, and other Company software.
• Must be capable of learning and adapting to new technology and electronic reporting systems with minimal supervision.
• Computer proficiency will be evaluated as part of the required pre-employment skills assessment.

• Flexible availability based on operational needs, including occasional early mornings, evenings, or weekends.
• Ability to travel regularly throughout assigned Orange County lo