Customer Service Representative in Tampa, Florida at BANKO OVERHEAD DOORS LLC

ABOUT US

Join Banko Overhead Doors, a trusted leader serving communities since 1984. We’ve built our reputation on quality, reliability, and doing right by our customers. For more than 40 years, we’ve helped homeowners and businesses choose durable, high-quality garage doors, backed by a team of dedicated employees who deliver expert service with honesty and care. If you’re looking to grow your career with a company that values its people and takes pride in its work, Banko is the place to be.

ABOUT THE JOB

As a Customer Success Specialist, you will serve as a frontline customer service representative and brand ambassador for Banko Overhead Doors. You will manage inbound and outbound customer communications, ensure accurate data entry and documentation, support service scheduling and coordination, and maintain ownership of customer requests through resolution.

This role requires strong communication skills, attention to detail, and the ability to manage high call volume while delivering an exceptional customer experience.

Key Responsibilities:

This is an in-office positionHandle inbound and outbound customer inquiries via phone, email, and in-person communicationProvide excellent customer support by answering questions related to services, pricing, and schedulingAccurately enter and maintain customer data in CRM, scheduling, and service management systemsSchedule and coordinate service appointments based on urgency, availability, and customer needsDocument all customer interactions with accuracy and professionalismEscalate complex or time-sensitive issues to leadership with clear documentationCollaborate with dispatch, service technicians, sales, and leadership teamsIdentify recurring customer issues and assist with process improvement initiativesMaintain a calm, professional, and empathetic demeanor in all customer interactionsSupport onboarding and training of new customer service team membersStay current on company policies, procedures, and product/service offeringsProtect confidential customer information and follow data security standards

Qualifications:

High school diploma or GED requiredAssociate or bachelor’s degree in business, communications, or a related field preferredCustomer service, call center, or administrative support experience preferredExperience using CRM software, scheduling tools, and Microsoft OfficeStrong data entry, documentation, and organizational skillsExcellent verbal and written communication skillsAbility to multitask and prioritize in a fast-paced, high-volume environmentStrong problem-solving and decision-making skillsReliable, punctual, and accountableAbility to work occasional irregular hours as business needs requireBilingual (English/Spanish) preferred

Spanish-speaking candidates may qualify for a shift differential

Who thrives in this role

Customer service professionals who value accuracy, follow-through, and accountabilitySelf-motivated team players with strong communicationand problem-solving skillsReliable, punctual candidates who excel in structured, fast-paced environmentsDetail-oriented multitaskers with strong time management skillsCustomer-focused professionals who take pride in delivering exceptional serviceBenefits

Full-time position with competitive payMedical, dental, vision, 401(k), PTO, and paid holidaysCareer growth and advancement opportunitiesSupportive, team-oriented workplace cultureRequirements

Valid driver’s license with a minimum 3-year clean driving record (MVR)Ability to pass a background checkAbility to work a full-time scheduleReliable transportation and consistent attendance