Case Coordinator in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Case Coordinator based in Canada.

This role sits at the heart of a fast-paced virtual healthcare environment, ensuring that patient cases move smoothly from intake through completion. You will coordinate across clinical teams, providers, and members to support seamless scheduling, accurate documentation, and timely communication. The position plays a key role in maintaining high-quality service delivery and a positive patient experience across multiple care pathways. It is well-suited for someone who thrives in structured yet dynamic operational settings. You will be responsible for managing sensitive medical information with accuracy and discretion. Collaboration is central, as you will work closely with clinical and administrative teams. The role also offers exposure to healthcare systems, case management processes, and continuous process improvement initiatives.

In this role, you will ensure the smooth progression of cases and high-quality coordination across services:

• Manage end-to-end case creation, updates, and tracking within internal systems, ensuring accuracy and completeness of records
• Coordinate scheduling between members, providers, and clinical teams while managing calendars and timelines effectively
• Support medical records collection, transfer, storage, and documentation across digital and physical systems
• Maintain accurate case logs, communication records, and workflow updates using case management platforms (e.g., Salesforce/Boost or equivalent)
• Assist case managers and providers with administrative and operational tasks to support timely case resolution
• Facilitate internal and external communication to ensure continuity of care and strong stakeholder experience
• Escalate complex issues or case concerns to the appropriate clinical lead when required
• Support additional operational tasks such as eligibility checks, queue management, and coordination with external partners

To succeed in this position, you bring strong organizational ability, attention to detail, and experience in fast-paced environments:

• 3–5 years of experience in a professional office, healthcare, hospital, or medical administration environment preferred
• Post-secondary education strongly preferred
• Familiarity with medical terminology and healthcare administrative processes considered an asset
• Strong communication skills (written, verbal, and telephone) with the ability to convey information clearly and professionally
• Proven ability to multitask, prioritize, and meet deadlines in a high-volume environment
• Strong problem-solving skills with a focus on accuracy, efficiency, and resolution
• Comfortable working independently as well as collaboratively within cross-functional teams
• Proficiency with digital tools such as Microsoft Word, Excel, Outlook, Teams, and document management systems
• Bilingualism (English & French Canadian) is considered an asset
• Adaptability, professionalism, and a service-oriented mindset

• Annual salary range: $50,000 – $55,000
• Opportunity to work in a mission-driven healthcare environment focused on improving patient access and experience
• Exposure to advanced digital health systems and modern case management tools
• Career development opportunities in healthcare coordination and operations
• Supportive, collaborative, and inclusive work culture
• Paid time off and standard benefits package (health, dental, and related coverage depending on eligibility)
• Opportunities for learning, training, and professional growth