Practice Manager in Boone, North Carolina at Appalachian Regional Healthcare System

Practice Manager

Practice Manager

Location: Boone, North Carolina | Full-Time | Exempt

Why You'll Love Working Here

As a Practice Manager at UNC Health Appalachian, you'll play a critical leadership role in ensuring the success of our clinic operations. You'll oversee daily operations, lead and develop staff, enhance patient experiences, and drive operational excellence across the practice. This position offers the opportunity to make a meaningful impact on patient care, team engagement, and organizational success while working in one of North Carolina's most desirable mountain communities.

Compensation: Compensation is competitive and commensurate with education, experience, and scope of responsibility, including the number of providers within the assigned practice.

Benefits: Comprehensive medical, dental, and vision coverage, retirement with employer match, paid time off, tuition reimbursement, paid parental leave, wellness incentives, employee discounts, and more.

What You'll Do as a Practice Manager Operational Leadership

• Oversee the day-to-day operations of the clinic while ensuring compliance with organizational policies and procedures.
• Streamline workflows and implement process improvements to enhance operational efficiency and productivity.
• Manage appointment scheduling, patient registration, and revenue cycle processes to support optimal patient access and financial performance.
• Monitor clinic performance metrics and implement strategies to achieve operational goals.

Staff Leadership & Development

• Recruit, onboard, train, and supervise administrative and support staff.
• Foster a positive, collaborative, and patient-focused work environment.
• Conduct performance evaluations and provide coaching, mentoring, and ongoing professional development opportunities.
• Promote employee engagement, accountability, and continuous improvement.

Financial Management

• Monitor and manage clinic budgets, revenues, and expenses.
• Collaborate with finance and billing teams to ensure accurate and timely billing and reimbursement processes.
• Identify opportunities for cost savings, operational efficiencies, and revenue enhancement.
• Support financial planning and resource allocation efforts.

Patient Experience & Quality Improvement

• Ensure exceptional patient experiences through effective communication, customer service, and service recovery efforts.
• Address patient concerns and complaints promptly and professionally.
• Implement patient satisfaction initiatives and quality improvement programs.
• Partner with providers and clinical teams to improve patient outcomes and operational performance.

Compliance & Technology

• Maintain compliance with healthcare regulations, accreditation standards, and organizational policies.
• Collaborate with compliance and legal teams to address regulatory requirements and operational concerns.
• Support the implementation and optimization of electronic health records (EHR) and other healthcare technologies.
• Evaluate opportunities for technology enhancements that improve efficiency and patient care.

Collaboration & Communication

• Facilitate effective communication between providers, staff, leadership, and external stakeholders.
• Partner with organizational leaders and departments to achieve strategic and operational goals.
• Support organizational initiatives and participate in cross-functional projects as needed.

Qualifications Education

• Associate's Degree in Healthcare Administration, Business Administration, or a related field required.
• Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred.

Experience

• Proven experience in clinic operations or healthcare management required.
• Previous leadership experience within a healthcare setting strongly preferred.

Licenses/Certifications

• Certification in Healthcare Management or a related field preferred.

Skills & Abilities

• Strong leadership, coaching, and team development skills.
• Excellent communication and interpersonal abilities.
• Financial management experience, including budgeting and operational planning.
• Knowledge of healthcare regulations, compliance requirements, and industry best practices.
• Proficiency with healthcare management software, practice management systems, and electronic health records (EHR).
• Strong analytical, critical thinking, and problem-solving skills.
• Ability to foster a positive, inclusive, and patient-centered culture.
• Strategic mindset with a focus on operational excellence and organizational goals.

Physical & Work Environment

• Ability to stand, walk, and move throughout the clinic environment as needed.
• Manual dexterity required to operate office equipment and computer systems.
• Visual acuity necessary to review reports, financial data, and written documentation.
• Primarily office-based work environment within a healthcare setting.
• Regular interaction with patients, providers, staff, and organizational leadership.
• May require occasional evening or weekend hours to support operational needs and organizational initiatives.

What Sets Us Apart Career Growth

Advance your leadership career through professional development opportunities, tuition reimbursement, continuing education, and participation in UNC Health Appalachian's Career Pathways Program.

Impactful Work

Play a key role in improving patient experiences, supporting healthcare teams, and ensuring operational excellence across our growing healthcare system.

Community & Lifestyle

Enjoy living and working in Boone, North Carolina, where outdoor recreation, cultural attractions, excellent schools, and a strong sense of community create an exceptional quality of life.

Inclusive Culture

We are committed to fostering a workplace built on collaboration, respect, diversity, and professional excellence where every team member can thrive.

About UNC Health Appalachian

UNC Health Appalachian is the leading healthcare system in North Carolina's High Country, comprised of three hospitals, 13 medical practices, the Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. Our mission is to improve health, enhance quality of life, and make life better for the communities we serve.

About UNC Health

UNC Health is a state entity and affiliated enterprise of the University of North Carolina system, consisting of 14 hospitals, 18 hospital campuses, and more than 500 clinics. UNC Health exists to improve the health and well-being of North Carolinians and others we serve while supporting the teaching mission of the UNC School of Medicine.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome applicants from all backgrounds and experiences.

Employment at UNC Health Appalachian is contingent upon successful completion of a background check and drug screening.