Sales Operations Analyst II in Remote, Massachusetts at Samsung HME America Inc

Sales Operations Analyst II

On-site in Danvers, MA

Who We Are

Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.

Backed by Samsung Electronics’ global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.

Role Description

Responsible for providing the field sales teams with reliable and high-quality administrative support. This position reports to the Senior Sales Operations Manager, but also works closely with Commercial sales team. This role sits within the Sales Operations team which interacts with the entire sales organization and is responsible for enhancing the overall operating efficiency and excellence of the sales function.

Key duties and responsibilities, other duties may be assigned

Primary Roles and Responsibilities

• Coordinates the efforts with sales to get discount approval and organize all necessary documents to be shared with entire team when needed.
• Attend and actively participates the Weekly build plan review with Sales/Shipping/Manufacturing to coordinate the build plan to support sales forecast
• Involved in process improvements for sales support and identifies opportunities for efficiency with Sales Operations team
• Tracks weekly reports from sales team and compiles results
• Uses Excel, Microsoft Dynamics GP and CRM(or Salesforce.com) expertise to support value-add reporting for business insight for area and region, aligned with Sales Operations requirements
• Responsible for generating weekly, monthly, quarterly and yearly reports to support Sales teams and Finance
• Provide services in answering questions regarding LC and in documenting necessary files to be successfully able to collect the funds from the bank

Order Processing

• Review Purchase Orders and send PO receipt confirmation within 24 hours
• Verify PO pricing, shipping terms(incoterms), payment terms and ensure that PO qualifies the NeuroLogica’s Sales Operations guidelines
• Enter orders in Microsoft Dynamics GP with correct configuration, pricing and terms
• Create order folder to document all necessary files for the order and share it with entire Sales and Sales Operations team
• Reconcile order folder with finance team to complete invoicing and update the customer site list accordingly

Sales & Marketing Support

• Prepare slides for the supervisor for the weekly staff meeting
• Daily communication and follow-up with all domestic and international Sales & Marketing staff and Dealers
• Match Company resources with customer needs, referring internally as appropriate
• Acquire in depth industry and company knowledge in order to prepare complex proposals and make recommendations
• Maintain current knowledge of external market trends and internal sale strategies and operational capabilities
• Effectively forecast sales and report to senior management on a regular basis

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• BA/BS in Business Administration, Communications, Marketing or other related discipline preferred
• At least one year of experience working with a Sales function & managing database integrity
• Familiarity of CRM best practice and Prospect Management System operations
• Must possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
• Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management
• ous areas, analyze data, and provide informed recommendations to management

Computer & Analytical Skills

• Experience with a CRM, preferably Microsoft Dynamics Great Plains
• You must be excellent with technology, be able to present using a laptop, tablet, or via the web
• Must be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google Chrome

Competencies

• High attention to detail
• Understanding of terminology and ability to share and communicate effectively within the group
• Ability to organize and prioritize tasks resulting in consistent productivity
• Ability to function within and support a team environment and build strong working relationships
• Dependable and punctual
• Ability to meet accuracy and productivity goals
• Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
• Self-motivated, utilize available resources for self-improvement and development
• Flexible: able to follow directives and accomplish tasks outside of normal duties

Physical Requirements

• Occasionally lift and /or move up to 25 pounds
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear

Benefits

We offer a comprehensive benefit package which includes:

• Medical (Blue Benefit Administrators): 5 PPO Plans (with up to 95% employer contribution)
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
• Vision (Blue Cross Blue Shield): 100% company paid
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
• 401k Retirement (Fidelity): 100% company match up to 5%
• Tax Deferred Health Care Savings Programs
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
• Generous paid time off, tuition reimbursement, and more!

Inclusion and Diversity Statement: We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources.