AM Server in North Adams, Massachusetts at TOURISTS Welcome

About TOURISTS Welcome

TOURISTS WELCOME is a hospitality development & management group based in North Adams, MA delivering memorable experiences by connecting guests with breathtaking nature, timeless leisure, local history, and art and music happenings.

In 2018, we opened TOURISTS, a 46-room flagship hotel modernizing the aesthetic of a classic American motor lodge. The land on which the hotel sits straddles the Hoosic River, revealing a network of walking trails, and forest clearings designed for year-round exploration guided by our on-site Art & Adventure team. In 2019, we opened our second project, The Airport Rooms, an on-site restaurant & cocktail lounge for hotel guests and the community to enjoy.

With an unquenchable interest in the natural history of the region and a goal of providing an economic engine for local employment, TOURISTS WELCOME continues to evolve in and outside of North Adams, with new projects coming soon.

About the role

• TOURISTS’ goal in all positions is to exceed expectations of our guests. Members of the Food and Beverage Team are in a highly visible and hands-on position. Our AM servers will be one of the first faces our guests will see in the morning. Breakfast service is available both in the common areas (ie. the Lodge) and room service. AM Servers will facilitate the preparation and delivery of breakfast, take and place orders, learn to make drinks on a state-of-the-art espresso machine, and assist guests with any questions or requests. During the summer, servers will also be asked to set up the pool and perform poolside service. It may be necessary to perform a multitude of different functions not specifically related to this position.
• Looking for someone to cover 3-5 shifts per week. Shifts are available for 6:30am-2:30pm or 9:00am-5:00pm. The ideal candidate is reliable, cool under pressure, and friendly.

What you'll do

• Provide a high level of food and beverage service to our house guests
• Greet guests warmly as they approach counter and provide descriptions of menu offerings
• Take and place orders in an efficient manner, relaying special requests as needed with orders
• Prepare and serve food and drinks orders in accordance with guests’ orders
• Make timely deliveries of Room Service orders
• Maintain open communications with Kitchen on food orders to ensure timely delivery of executed plates to guests
• Ensure organization and cleanliness of Bar, FOH spaces, and beverage inventory in basement
• Maintain a high level of cleanliness and safety in the work area
• Support the Front Desk and Guest Experience team when necessary
• Assist with pool set up and perform all pool service (seasonal)
• Comply to shift checklists and Standard Operating Procedures (SOPs)
• Practice safety with all equipment to ensure safe working conditions

Qualifications

• Describe the experience and attributes of the ideal candidate