Truck Consultant in Des Plaines, Illinois at Wheels, Inc.

SUMMARY

This position will focus on all service vehicles of all classes and support customers to secure the right vehicle for the job; as such, role requires a strong technical knowledge of Class 1-3 trucks, commercial trailers, and miscellaneous equipment. Once the vehicle specifications have been defined, individual will collaborate with Account Management, Account Executive and Vehicle Operations to deliver a quality, road ready vehicle.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Work with directly with current Clients and potential prospects; apply technical knowledge to identify vehicle requirements and be responsible for recommending and implementing custom service body vehicle solutions.
• Provide technical expertise to build vehicle/equipment specifications and submit quotes to suppliers.
• Work concurrently on one or more portfolio projects of moderately complex scope
• Work with OEM’s; supply chain facilitates a competitive bid process to ensure customer requirements are delivered accurately and cost effectively.
• Act as a technical liaison between Client, Account Management, and suppliers to resolve issues or design solutions.
• Support company quality initiatives, including all efforts associated with lean six sigma methodology.

• Train new hires, including technical training, instruction, and/or guidance within area of responsibility.

• In a consultative role, participate in Client visits and deliver presentations when asked.
• Participate in Supplier visits and training.
• Maintain strong working knowledge of:

• Truck and equipment models and specifications
• Supplier network, services, lead times and performance
• Map vehicle order workflow to ensure satisfactory results.
• Up-fitters bailment pools and their inventory
• Wheels internal operating procedures
• Federal & State Emission standards
• Laws affecting the operation of trucks and equipment.

• Utilize all systems available to plan, manage, and effectively work client orders.

• Provide support to other members of the Truck team.
• Achieve internal operating metrics.
• Support Wheels’ efforts towards 100% client retention
• Up to 10% travel to field sites
• Other duties may be assigned.

SKILLS/COMPETENCIES:

• Mechanical experience and aptitude
• Knowledge of Class 1-3 trucks & equipment plus a variety of aftermarket equipment/industry configurations
• Working knowledge of chassis acquisitions \ OEM’s, Dealer’s & Bailment Pools
• Experience specifying and quoting Class 1-3 trucks and equipment.

• Ability to apply lean principles to daily processes.
• Ability to effectively present information; ability to explain how and why specific conclusions were reached.
• Ability to maintain confidentiality.

• Strong analytical, organization and problem-solving skills and a bent toward detail orientation
• Professionalism in all activities

• Good verbal and written skills
• Intermediate Microsoft Word and Excel skills

• Effective relationship building skills.

BEHAVIOR QUALIFICATIONS:

• Adaptability - Maintain effectiveness when experiencing major changes in the work tasks or the work environment; adjusting effectively to work within new work structure, processes, requirements, or cultures.
• Critical Thinking - skilled at taking an objective analysis and evaluation of an issue to form a judgment, including situational awareness instincts and develop a decisive decision/solution.
• Proactive - Take prompts action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
• Problem Solver - Identifies and uses effective approaches for choosing a course of action or developing appropriate solutions. Works well in group and individual problem-solving situations. Uses reason even when dealing emotional topics.
• Professionalism - Approaches others in a tactful manner. Treats others with respect and consideration regardless of their status or position. Reacts well under pressure. Accepts responsibility for their own actions.
• Ethics – Demonstrate ethical principles if moral or ethical situations arise in the business environment.
• Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality.
• Teamwork - Balances team and individual responsibilities. Interact with customers and co-workers with diplomacy and tact. Contributes to building a positive team spirit. Able to build morale and group commitments to goals and objectives.
• Time Management - Effectively manage time and resources to ensure that work is completed efficiently, and customer deadlines are achieved.

TECHNICAL QUALIFICATIONS:

• Communication Expertise - Clearly conveys information through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message in both positive and negative circumstances.
• Computer Expertise - Basic knowledge of Microsoft software such as Windows, Access, Word, Excel, and Outlook. Adept at using tools like v-lookup, pivot tables, and modifying access queries and tables.
• Decal Expertise - Basic knowledge of installation, source materials, kitting and templating and workflows; experience with fleet graphics, wraps, stickers, and decals.

• Logistics Expertise –Basic knowledge of transportation industry and dealing with dealers and upfit suppliers.
• Process Expertise - Possess strong working knowledge of Wheels internal procedures and operating systems to effectively navigate orders and resolve issues.

• Truck Expertise - Mechanical knowledge of Class 1-8 trucks required. Experience in automotive repair and /or unfitting a plus.

EDUCATION:

• 1-3 years related work experience with light duty truck and van, after-market truck applications (service bodies, hoist etc) and equipment (back-up cameras, ladders, toolboxes, snow plough)
• High School Diploma or equivalent required
• Certification in an automotive or engineering discipline preferred.
• Experience specifying and quoting trucks & equipment.
• TMI accreditations, Course 1 & 2 preferred

PHYSICAL DEMANDS:

• Employee is required to speak, hear, and see, use hands and fingers for computer keyboard, and phone, and move around frequently to assist co-workers.
• Must be able to interact with internal and external customers.
• Able to maneuver around vehicles with little physical effort

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