PAS Resource Specialist in Portland, Oregon at Oregon Health & Science University

PAS Resource Specialist

US-OR-Portland

Requisition ID: 2026-40597
Position Category: Hospital/Clinic Support
Job Type: AFSCME union represented
Position Type: Regular Full-Time
Posting Department: Casey Eye Institute, Department of Ophthalmology
Posting Salary Range: $27.78-$37.54/hour, commensurate with experience
Posting FTE: 1.00
Posting Schedule: Monday through Friday
HR Mission: School of Medicine
Drug Testable: No

Department Overview

OHSU Casey Eye Institute is a premier academic medical center providing eye care for adults and children in the Pacific Northwest and beyond. We treat eye conditions from the most straightforward to the most complex and offer expert care in all ophthalmology specialties.

Since 1945, OHSU Casey Eye Institute doctors and vision scientists have worked side by side to discover the causes of eye disease and find new treatments. Bringing research and patient care together helps us turn possibilities into realities. OHSU Casey Eye Institute is a "High Performing" eye hospital, which means we are ranked in the top 10 percent nationally by U.S. News & World Report.

This position provides administrative and clinical support to the Uveitis and Inflammatory Diseases Faculty, fellows, and staff at Casey Eye Institute, specifically in the areas of patient care, phone coverage, reception, scheduling, billing and all other day-to-day operations. This is a full-time, on-site position.

Function/Duties of Position

Receive patients arriving for appointments and assisting in patient flow throughout the clinic visit. Maintaining a clean, safe and orderly environment in the waiting area for patients, family and clinic personnel. This includes, but not limited to, keeping the waiting area free of litter and obstacles, keeping magazine subscriptions current and tidy, maintaining supplies and necessary clinic forms.

POINT OF SERVICE OPERATIONS: Greets patients and confirms that an appointment has been kept. Updates insurance information and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. Verifies and updates the common data set. Explains and satisfies any necessary patient signature requirements.

Perform cash handling and billing duties in a timely and thorough manner. Duties include, but not limited to: educating patients on related billing issues as appropriate, collecting co-payments and past due balances when indicated; providing patients with appropriate receipts per CEI procedures; performing end of day duties following CEI protocol and guidelines (batching out cash/checks/credit card, and checking encounters for missing information, and giving appropriate documentation to designated area for posting); reconciling cash receipts per CEI policy and maintaining front office cash drawer as appropriate.

ARRANGED CARE: Schedules new and return patient appointments. Obtains prior medical records and studies if appropriate. Creates a medical record, if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails new patient information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.

CUSTOMER SERVICE: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous applications of process improvement methods and skills.

Assist in training other PAS who are assigned to assist in clinic for coverage.

TELECOMMUNICATIONS: Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. Supports clinical phones during business hours, check and responds to voicemail messages in a timely manner, supports other CEI division phones as assigned.

ENROLLMENT & AUTHORIZATION. Maintains current information on managed care insurance plans and serves as a liaison and information resource for physicians, support staff, referring physician offices, OHSU Health Plan Office, patients, and insurance companies regarding authorization requirements per diagnosis and service. Gather and/or verify patient information including demographics, insurance coverage, and financial status. Confirm patient eligibility for health care coverage and clarify any managed care arrangements. Obtain authorizations for clinical care, diagnostics, procedures, and facility charges. Enter all information accurately into OHSU databases or into the medical record when necessary. Follow up on pending authorizations for all clinical appointments.

Arranges and orders associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contacts primary care physicians or their designees to obtain authorizations for urgent care. Initiates authorization requests for subsequent care.

Monitor and work the following work queues by OHSU set standards:

CEI Adult New Patient to Schedule

CEI Adult Follow up to Schedule

CEI Professional Fees Review

Dept Casey Eye Institute (Credit WQ)

CEI No Surprise Billing WQ’s

Other WQ’s as assigned

Provides back-up administrative support to the other CEI divisions. This includes, but is not limited to: attending educational in-services and staff meetings, communicates additional training needs to direct supervisor, cross-trains for position in assigned or other division areas, when necessary. Maintains core competencies and demonstrates continuous applications of these skills throughout the time of employment. 

Training and Competency: Successfully completes the required PAS Resource Specialist training and core competency assessment before or during the trial service period. Completes all required update modules. Maintain core competencies, and demonstrate continuous application of these skills throughout the period of employment.

Other duties as determined by manager

Required Qualifications

One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position description). OR one and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting.

The candidate must have a thorough knowledge of PAS policies and procedures. Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.

Basic computer skills including word processing. Windows applications, on-line scheduling, and a preference for data-base skills. Excellent verbal and written communications skills. Strong customer service orientation. Demonstrated effectiveness in confrontational customer interactions. Working knowledge of medical terminology. Strong relationship building skills with patients, health plans, providers, staff, management. Exceptional customer service skills - both in person and on the phone. Exceptional interpersonal skills - able to resolve conflicts and to problem solve between parties. Patient advocacy skills - evaluate patient concerns for timely resolution. Sensitivity to patient needs. Ability to manage competing priorities. Ability to meet deadlines and urgent patient and system needs. Ability to work independently; willingness to serve as a positive and professional role model. Must have demonstrated record of reliable attendance, punctuality and proven successful performance in past and present.

Preferred Qualifications

Work experience in a medical office environment, including high volume direct patient contact strongly preferred. High school diploma or GED Preferred.

Preferred experience in university network computer applications using Windows, EPIC and associated applications.