Customer Service Rep - Hanna Cancer Associates in Knoxville, Tennessee at University Physicians' Association

University Physicians' Association is seeking qualified applicants for a Customer Service Representative at Hanna Cancer Associates. Individual will be trained on multiple areas within the office to serve as a multitask position.

Front Office: Responsible for answering multiple phone lines by the 3rd ring, sending messages to appropriate individual through EMR.

• Responsible for processing mail and distributing faxes to the appropriate team members.
• Responsible for scheduling established patient appointments and chemo appointments.
• Responsible for getting new patient referrals sent to Nurse Practitioner, scheduling appointments, and sending new patient paperwork out to patient.
• Sends out medical records when requested by disability and insurance companies.
• Scans medical records into patient chart in the EMR so that the chart is complete.

Patient Triage: This involves taking vitals and going over the patient medication list. Making any changes/updates in the EMR. When doing this job are responsible for making sure patients are placed in rooms according to their appointment times and making sure the providers stay on time to avoid longer patient wait times.

Check-in: checking in patients as they arrive to clinic for their appointments and activating their labs. Updating patient demographics to ensure all information is correct in EMR. Verifies insurance, collects co-pays, and closes out daily journal.

Check-out: checking out patients and scheduling them for follow up appointments and chemo visits. Schedules scans ordered by providers. Collects patient information, checks charts, and coordinates patient flow.

Pre-certs: obtaining pre-certs from insurance companies for chemotherapy drugs AND obtaining pre-certs from insurance companies for scans (i.e. MRI, CT, etc.).

Full benefit package available, including PTO, Sick Leave, 401k with company match and immediate vesting, Medical, Dental, Vision, Life Insurance, Critical Illness, and more!

Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. Applicants must be familiar with giving instructions, processing orders, and making the patients their top priority. This position will work closely with physicians to provide a seamless patient experience. Punctual and reliable attendance is an essential function. Ability to get along with others and consistently engage in and promote positive interactions in the workplace. Ability to communicate effectively both verbally and written form. Knowledge of Microsoft Excel, Office, and Outlook. Working knowledge of copier, fax machine, multi-line telephone, computers, printers, and scanners.